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Join The Standard

The next part of your journey is right around the corner with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of moderate to high complexity. Manage internal and external resources to successfully conduct data re-implementation and change projects of moderate to high complexity. Manage and perform triage for data inquires and issues and act as subject matter expert to internal resources and customers. Provide informal leadership and support team and capability development.

Principal Duties & Responsibilities :

35% Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of moderate to high complexity. This includes : Lead customer conversations on specifications and set expectations for data onboarding and enrollment systems processes. Communicate technical concepts and negotiate with customer to advocate for our solutions. Perform business testing on files and provide feedback to customer. Coordinate with internal resources in business and IT to ensure timely delivery. Configure mapping tools to support services.

35% Manage internal and external resources to successfully conduct data re-implementation and change projects of moderate to high complexity. This includes : Project management and documentation, utilizing established methodologies, tools and templates. Issue resolution and consultative problem solving. Communicate difficult concepts and negotiate with customer to advocate for our solutions.

15% Manage and perform triage for data inquires and issues and act as subject matter expert to internal resources and customers. This includes : Manage moderate to high complexity data issues. Perform research, demonstrating high level critical thinking skills to identify the source of issue, coordinate with internal business SME's to assess impacts and communicate with stakeholders. Review amendments for data integration impact and assess whether data change is needed. Act as Subject Matter Expert for internal / external questions, consult on our process, systems, capabilities and data requirements. Primarily focused on our current capabilities.

15% Provide informal leadership and support team and capability development, including but not limited to : Support and influence successful development of new team members. This includes mentoring, proactive coaching, training and ensuring quality delivery. Recommend and develop new processes or procedures to improve customer experience and increase efficiency. Participation in identifying best practices. Drive identification and adoption of best practices. Provides input on new data integration capabilities, lead efforts as needed. Participation in department projects.

Skills and Background You'll Need

Experience : Four to six years progressively responsible experience in systems administration, group insurance benefits, customer-facing project management or the equivalent combination of education and / or relevant experience. Moderate proficiency with Microsoft Excel, database querying applications such as SQL Server and TOAD, understanding of basic database concepts and customer-facing project management. Education : Bachelor's degree in Business, Information Systems or related field.

Key Behaviors of a Successful Candidate

Improvement Mindset : Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business / customer value. Adaptability : Recognizes and is open to changing circumstances and alters behavior as necessary. Driving Success : Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect : A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions. An annual incentive bonus plan. Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually PTO increases with tenure. A supportive, responsive management approach and opportunities for career growth and advancement. Paid parental leave and adoption / surrogacy assistance. An employee giving program that double matches your donations to eligible nonprofits and schools.

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Salary Range : $74,500.00 - $108,750.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action / Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.