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IT Service Desk Support Analyst I

IT Service Desk Support Analyst I

Boulder Community HealthBoulder, Colorado, United States, 80301
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IT Service Desk Support Analyst I.Boulder-CO-80301-United States.Boulder Community Health, Boulder, CO 80303.Full-Time Nights, 40 hours per week. Range includes night differential.Boulder Community ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Director of IT Security| Denver Tech Center

Director of IT Security| Denver Tech Center

Oak View GroupCO, US
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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Systems Engineer IT, Staff

Systems Engineer IT, Staff

Lockheed MartinLongmont, Colorado, United States
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The coolest jobs on this planet… or any other… are with Lockheed Martin Space.At the dawn of a new space age, Lockheed Martin is a pioneer, partner, innovator and builder.Our amazing people are on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

HARDY INDUSTRIESLongmont, CO, US
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Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpd...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Level III Technician

Level III Technician

TeamLogic ITLongmont, CO, US
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TeamLogic IT IT Technician III.If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
IT Manager CO ID68047

IT Manager CO ID68047

Adams, Inc.CO, US
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Job Leads are potential openings we are willing to investigate for you.By completing this form, you are indicating to us that you are interested in exploring this opportunity in greater depth : IT M...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT Support Specialist

IT Support Specialist

Acara SolutionsLongmont, CO
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Description Our client is seeking a hands-on.IT systems, and assist with project-based infrastructure initiatives.This role involves a mix of hardware and software troubleshooting, user account adm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT Service Desk Support Analyst I

IT Service Desk Support Analyst I

Boulder Community HealthBoulder, Colorado, United States, 80301
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IT Service Desk Support Analyst I

Boulder-CO-80301-United States

Service Desk Support Analyst

Boulder Community Health, Boulder, CO 80303

25.36 - $30.54 an hour - Full-Time Nights, 40 hours per week

  • Range includes night differential. +$2.00 / hr for weekend shifts

Boulder Community Health is seeking a Service Desk Support Analyst to provide technical support to Service Desk customers.

Benefits :

  • Health insurance, including a FREE employee only option
  • Dental and Vision insurance
  • BCH paid Life Insurance; Spouse and Dependent Life Insurance plans
  • Short-term and Long-term disability coverage
  • Health and Dependent Care Flexible Spending Accounts
  • Retirement plan with BCH matching contributions, and discretionary lump sum contribution
  • Paid Time Off
  • Education assistance program
  • Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more
  • Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki
  • Free one-on-one retirement planning sessions
  • Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family

    • Qualifications

  • An Associate’s degree in Computer Science, Information Technology, or other technical field is preferred and / or 2 years of prior Service Desk or hands-on desktop support experience. A combination of education and work experience is acceptable.
  • Hold at least one of the following certifications, or obtain within 6 months of employment : CompTIA A+, Microsoft Certified Professional (MCP), HDI Desktop Support Technician Certification, Microsoft Certified Desktop Support Technician (MCDST). Other certifications may be substituted at the discretion of IT Management. A Bachelor of Science degree in a computer-related field can be substituted in lieu of this certification requirement
  • Driver’s License (for providing off-site support) is required.
  • ITIL Foundation experience preferred
  • Basic hands-on or service desk experience providing hands-on repair for desktop computer hardware and troubleshooting / supporting the Microsoft Windows 7 / 10 operating systems, TCP / IP networking, printers and other misc. peripherals. Must be familiar with Active Directory, virus protection software, Citrix, Microsoft Office or O365, desktop virtualization and single sign-on technologies.
  • Experience in an enterprise setting preferred

    • Responsibilities

  • Respond to, troubleshoot, and resolve (or escalate to Service Desk Lead) all customer inquiries submitted to the helpdesk via telephone, web-based help tracking system, e-mail, or voicemail systems.
  • Ensure that user requests, work orders, and vendor issues / tasks are prioritized and completed in a timely and satisfactory manner.
  • Fully document customer’s request / problem, information found during troubleshooting, actions taken, and final resolution.
  • Assure problem resolution by taking direct ownership of the problem and involving other technical resources as necessary.
  • Keep the customer updated on the status of their work order resolution.
  • Perform quality checks on outcomes of work performed.
  • Use remote desktop tools when appropriate to provide fast response and quick problem resolution
  • Execute planned and unplanned system downtime procedures in accordance with hospital policy.
  • Configure, install, and deploy computer hardware, printers, peripheral devices, and software.
  • Maintain equipment / asset inventory. Record all current equipment location, equipment movement, equipment placed in storage, and equipment sent to repair and / or returning from repair.
  • Instruct and assist others in the proper use of new or existing computer equipment.
  • Assist with the development and testing of desktop technologies that are part of the hospital’s disaster recovery plan.

    • About Boulder Community Health and Boulder, Colorado

    Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention.

    Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities.

    Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including : Newsweek- “America’s Best-in-State Hospital 2025”; U.S. News and World Report- “Best Hospitals for Maternity Care 2025”; 5280 Magazine-“21 BCH physicians among 2024 list of the region’s best doctors”; Daily Camera People’s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024.

    As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health / dental / life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more!

    EOE / Affirmative Action / Drug-free workplace.

    BCH will never conduct interviews or ask for employment documents via text.

    This position has no close date. Applications will be accepted until the position is filled.

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