Java software developer serp_jobs.h1.location_city

Remedy / Helix Software Developer

Redstone Arsenal

Huntsville, Alabama

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a qualified Remedy / Helix Software Developer supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

Essential Duties and Responsibilities :

• Performing application development utilizing the BMC Remedy / Helix / ITSM platform.
• Administering and maintaining baseline, overlaid, and custom applications.
• Planning, testing, and implementing system upgrades to ensure platform currency and stability.
• Maintaining and optimizing Remedy Change Management, Release Management, Problem Management, and Task Management modules.
• Ensuring process workflows align with organizational requirements and industry best practices.
• Administering application data on a daily basis.
• Processing queries and generating reports as requested by end users.
• Interfacing directly with customers to troubleshoot issues and provide technical resolution.
• Working closely with cross-functional team members to ensure cross-platform module compatibility and standardization.
• Maintaining comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for

team members.

The successful candidate will :

Education andExperience :

Position Type / Expected Hours of Work :

This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. It w ill require off-hours and weekend on-site support during mission / test events. Travel required (approximately 10% of the average year). Tele-work is available for brief periods, but on-site support is required for all mission and test events.

Other Position Requirements :

HX5 offers a competitive salary and benefits package to include :

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE :

If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551.

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