Machine learning engineer serp_jobs.h1.location_city

Learning & Development Manager

The Learning & Development Manager is responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. This role ensures employees are equipped with the job-specific skills, service mindset, and expertise required to deliver exceptional guest experiences in alignment with Forbes Five-Star service standards. Collaborating closely with department leaders, the L&D Manager fosters a culture that reflects the company's mission, vision, and values while enhancing colleague development and guest service excellence. This role also oversees the coordination, delivery, and implementation of corporate training initiatives and will support the development of tailored learning programs that address specific colleague needs while aligning with corporate structures and guidelines.

Duties & Responsibilities :

• Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.
• Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.
• Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.
• Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.
• Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.
• Collaborate with department managers to create a monthly departmental learning and development action plan and calendar.
• Work closely with department heads to tailor training programs that enhance operational performance and guest service excellence.
• Assist with implementing the service-aspect of departmental action plans specifically, SOP-related trainings, primarily on a one-to one basis but also in group settings.
• Monitor guest and colleague feedback, including Forbes and internal quality audits, to continuously improve training effectiveness.
• Support career growth and retention efforts by establishing development paths for colleagues aspiring to leadership roles.
• Maintain clear communication with senior leaders and department managers regarding training initiatives and colleague progress.
• Stay updated on industry trends and best practices to introduce innovative learning strategies and hospitality excellence standards.
• Build relationships with local training providers, universities, and professional organizations to support colleague development opportunities.

Required Skills & Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.