Network engineer serp_jobs.h1.location_city

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself : we've earned recognition on the  Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60  lists, and we recently took home the  2024 CRN Products of the Year  award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple : End Cyber Risk. We’re looking for a Network Administrator - Professional Services to be part of making that happen.

As a Network Administrator (Professional Services Engineer) within Customer Success you will work closely with the Security team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk services for our medium sized business class customers. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience.

Responsibilities :

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
• Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
• Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
• Engage with multiple constituents at the customer organization – Business and IT
• Perform technical needs assessments of customer and / or partners
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change / improvement
• Perform other projects and responsibilities, as assigned

Required Skills and Experience :

Nice to have Skills and Experience :

About Arctic Wolf :

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including :

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and / or other specific needs where possible. Please let us know if you require any accommodations by emailing .

Security Requirements :