Network support technician serp_jobs.h1.location_city

Job Description Summary

The purpose of this job is to troubleshoot, maintain, install, and repair computer hardware, software, and peripherals. Provides customer support and training. Identifies and resolves network issues. Maintains incident logs. Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description

• Provides front-facing customer service and information technology (IT) support. Assists customers via telephone, email, and in person. Diagnoses, triages, documents, and resolves IT-related issues.
• Installs, configures, deploys, and supports end user products, systems, hardware, and software; diagnoses and repairs / replaces as necessary.
• Performs end-user IT equipment moves and configurations.
• Delivers end-user training and documentation of processes and configurations for software installations, hardware, and peripherals.
• Regular attendance is a necessary and essential function.
• Performs other duties as assigned.

Supervisory Responsibilities

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

Fiscal Responsibility

Education and Experience - An equivalent combination of education, training and experience will be considered Education and Experience

Licenses or Certifications

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position Knowledge of :

Skill in :

Ability to :

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job Work Environment :

Exposures :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Hours / Days Starting Salary 20.24 to 24.89 minimum to midpoint; Commensurate on training and education Pay Grade 106 Number of Positions Available 2 Deadline to Apply 08 / 08 / 2025 Open Until Filled No Special Instructions to Applicants