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Office Supervisor, Managed Operations

1020 Battlefield Blv Suite E

Chesapeake, VA 23320(Office 10252)

Job Title :   Office Supervisor, Managed Operations

Department / Business Unit :   Managed Operations

Reports to :   District Manager,Managed Operations

Status :   Seasonal

FLSA Status :   Non-Exempt

Job Summary

The Office Supervisor oversees the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience.

Responsibilities / Duties

Office Operations Management

• Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards
• Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies
• Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff
• Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations
• Coordinate and execute marketing initiatives for the designated office.

Staff Supervision and Development

Customer Service Excellence

Compliance and Quality Assurance

Financial Management

Qualifications :

Education and Experience

Physical Requirements

Position requires working at a desk for periods of time. Position may require lifting objects up to 20lbs.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed.

Liberty Tax Service is an equal opportunity employer.