Operations supervisor serp_jobs.h1.location_city

Lead Position Overview

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free.

Essential Functions

Lead, manage, educate and develop company employees focusing on retention and growth.

Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement.

Actively monitor, record and educate employees regarding unsafe acts / conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.

Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free.

Communicate job assignments coordinating with all employees ensuring direction is clear and concise.

Monitor service freight and ensure cut time compliance.

Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.

Assist customers with rate quotes, claim information and setting appointments.

Monitor actual performance data and gather information for reporting.

Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.

Identify freight moving at incorrect weight and classification.

Ensure all OS&D is identified and processed properly.

Perform administrative functions as required.

Comply with all applicable laws / regulations, as well as company policies / procedures.

Perform other duties as required.

Disclaimer : This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Qualifications

Must possess high school diploma or equivalent.

Must be able to travel as needed.

Good written, verbal and interpersonal communication skills.

Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred.

Able to work independently and as part of a team.

Multi-tasked oriented and possess good organizational skills.

Knowledge of Microsoft Office and Internet.

Working Conditions

Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise.

Hours may vary due to operational need.

Frequent contact with service center personnel; fast-paced, deadline oriented.

Preferred Qualifications

Pay Transparency : Compensation listed reflects the pay range or pay rate reasonably expected for this position. If this opportunity includes multiple job levels, pay information represents the minimum and maximum range for all levels. Actual pay determined by job-related factors permitted by law and relevant to position, such as experience, tenure, market level, pay at the location, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal / sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, employee discounts, vacation (FT only), paid holidays (FT only).

Pay : Pay Range : $53,753.00 - $84,930.00 per year

Additional Details : FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.