Program analyst serp_jobs.h1.location_city

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Shelter Intake, Transportation & Crisis Response Program

POSITION DESCRIPTION

POSITION TITLE : Mobile Outreach Program Manager

LOCATION / DEPT : 10 South Kedzie

PEOPLE MANAGER : Yes

REPORTS TO : Program Director

FLSA CATEGORY : Exempt

STATUS TYPE : RFT

PAY GRADE : 207 ($50,813-$60,975)

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

OUTCOMES

Mobile Outreach Manager provides consistent stability and safety to the program through direct service to the clients. This individual works on multiple shifts and is responsible for the overall operation and supervision of staff during the shifts worked. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the Program Director and Case-managers. This individual is responsible for assisting the Program Director with the completion of designated monthly report to the funding sources. This includes assistance with written and oral communications and while maintaining confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Program / Administrative Duties
• Manage day-to-day operations of program and staff to achieve specified outcomes. Will be responsible for the ongoing development of and working with new and existing protocol.
• Utilizes evidence based practices models such as ACT (Assertive Community Treatment), Trauma Informed Models and Motivational Interviewing.
• Provides supervision, training and oversight of staff with the assistance of the Mobile Outreach Coordinators.
• Serves as the lead contact, interface with DFSS, 311 staff, and local partnering agencies.
• Prepare unusual incident report and / or program violation reports as needed and / or warranted. Distribute to designated personnel.

Inform Program Director and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis.

All other duties as assigned.

REPORTING RELATIONSHIPS

This position reports to the Program Director.

This position supervises the Outreach Workers and Drivers.

In contacts related to this position's duties, this individual acts as representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION / EXPERIENCE

COMPENTENCIES

POSITION LIMITATIONS

This individual will only commit Army resources that have been allocated or authorized.

This individual will keep the Program Director informed on all critical issues relating to their area of responsibility.

This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS / WORK ENVIRONMENT