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Program manager • quincy ma
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Location : Boston, MA (in person first).The Program Operations Manager is responsible for the end-to-end operational delivery, continuous improvement, and retention of client & operator programs acr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expert...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Program Manager to lead the delivery of business applications and data management projects.Key Responsibilities Lead and manage multiple concurrent projects across busi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners.
As a member of our Public Sector Delivery team, you are a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This is five days on site a month- in the same week then the remainder of the month is working from home.They can fly / drive into the office as well.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Pison is developing breakthrough consumer and healthcare products that are harnessing the power of the mind.We've pioneered the science of electroneurography (ENG) to non-invasively sense, analyze,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
ABA agency in the country and work with people who just get it.At Autism Learning Partners, we’re all about growing together, learning from each other, and actually making a difference! Wheth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Strategic CRM Advisor | Financial Services Sector.As a Program Success Manager at Solutions Metrix, you act as a strategic advisor and long-term growth partner for our clientsprimarily regional ban...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Professional Services Category & Sourcing Lead.Summary : The Professional Services Category & Sourcing Lead is an important role within the Global Professional Services Team.There are two main aspec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Mass General Brigham relies on a wide range of professionals to advance our mission.As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior Program Manager Call Center.Grand Circle seeks an exceptionally talented and motivated Senior Program Manager to join our Technology team.
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We are seeking a Program Manager to play a pivotal role in a major transformation program, integrating multiple trading business and technology platforms across finance, operations, risk, trading a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Technical Program Manager collaborates with Executive and Business sponsors to successfully implement new capabilities and support operational processes by managing the delivery of enterprise-w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Department of Public Health and Health Sciences is seeking a Program Manager to join their team! The Program Manager reports to the Chair of the Department of Public Health and Health Sciences ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Department of Rehabilitation Sciences houses the Physical Therapy Programs that confer the Doctorate in Physical Therapy (DPT) degree.
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A new career opportunity with the world's largest aerospace technology company.Key role in commercial avionics division.Remote job opportunity based in Sydney NSW.
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Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
At AIG, we are reimagining the way we help customers to manage risk.Join us as a Program Manager to play your part in that transformation.
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Program Chair, Senior Executive Fellows, Executive Education.Harvard University Kennedy School of Government.Kennedy School of Government at Harvard University is seeking a strategic, engaging, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Location : Dorchester, MA or Remote.Job Description : Senior Project / Program Manager to provide ongoing support for HR initiatives.
Minimum 7 years experience overall.Must have prior experience implem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Program Operations Manager
ZeeloBoston, MA, USserp_jobs.job_card.full_time
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Program Manager, Fellowships
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Program Chair, Senior Executive Fellows, Executive Education
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Program Manager - Remote
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serp_jobs.job_card.full_time
Program Operations Manager
ZeeloBoston, MA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
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job_description.job_card.job_description100% on-time, on-budget completion of all launches in the assigned region. Operational metrics at target (or corrective actions in place) for all sites and partners. Client site retention targets met through proactive management and optimization. All operator partners are fully compliant, with 100% completion of bi-annual audits. All incident management (L3 / L4) resolved within SLA timeframes. 100% of change request processes are accurately executed and documented. Achievement of targeted gross profit margins through proactive cost management and service optimization. Proven track record in operational leadership roles with responsibility for complex customer programs or B2B services. Demonstrated hands-on experience collaborating with customer-facing teams to scope and validate operational solutions. Comfortable balancing client value, operational complexity, and platform constraints. Demonstrated expertise in managing end-to-end service launches, operational optimization, and partner / vendor management. Strong financial acumen with experience managing P&L accountability at a program or regional level. Excellent stakeholder management skills, with the ability to influence both internal teams and external partners at all levels. Highly proficient with technology platforms and operational tooling. Data-driven decision maker with a structured, analytical approach to problem-solving and performance management. Thrives in a fast-paced, rapidly changing environment with strong prioritization and time management skills. Exceptional communicator, both written and verbal, with proactive and transparent communication habits. Willingness to travel regularly to client sites and operator locations. Proven experience in operations leadership across multi-site service delivery Strong exposure to pre-sales support, scoping and service solutioning Hands on experience with launch implementation, vendor management and P&L tracking Technologically fluent; confident with CRMs (Hubspot), dashboards, and operational tooling Excellent stakeholder management and communication skills when working cross functionally across multiple teams Analytical mindset; ability to translate data into actions and insights Background in transportation, mobility, logistics, SaaS, or operationally intensive startups.
Program Operations Manager
Location : Boston, MA (in person first)
About the Role :
The Program Operations Manager is responsible for the end-to-end operational delivery, continuous improvement, and retention of client & operator programs across multiple sites. This role is critical in driving operational excellence, leading complex launch implementations, optimizing clients programs for revenue growth and site retention. The role requires close collaboration cross-functionally with internal teams including Product, Customer Success, Sales, and Operator Partnerships.
You will be accountable for overseeing program performance at both a tactical and strategic level ensuring outstanding service design and service delivery while influencing internal and external stakeholders to deliver scalable, profitable, and high-retention solutions.
Key Responsibilities
- Client Sites Relationship & Program Ownership Own the day-to-day operations and relationship for a portfolio of 25+ client sites. Act as the primary point of contact, ensuring service reliability, on-time performance, and proactive issue resolution through regular cadence meetings and performance reviews.
- Operator Partner Management Manage and build strong relationships with third-party transportation operators. Hold them accountable for safety, service quality, and regulatory compliance while enabling scalable delivery in line with Zeelo's standards.
- Service Launch & Execution Support service design and feasibility in the pre-sales phase. Lead seamless service launches and ensure high-quality ongoing execution aligned with contractual and operational commitments.
- Operational Performance & Change Control Drive performance excellence by monitoring KPIs, managing incident response, and overseeing client and operator adherence to Zeelo's change request and communication processes.
- Retention & Growth Enablement Partner with Customer Success to support account growth and mitigate churn risk by providing operational insights, delivering data-driven reviews, and identifying continuous improvement opportunities.
- Commercial & Financial Accountability Ensure program costs align with client contracts and operator rates. Collaborate with Finance and Customer Success to maintain gross margin targets and site-level P&L visibility.
- Cross-Functional Collaboration Work closely with Sales, Product, and Operations teams to influence service design, tooling, and process improvements that support operational scalability and commercial success.
Key Performance Indicators :
Requirements :
Preferred Experience :