Qa lead serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Qa lead • austin tx
- serp_jobs.job_card.promoted
Customer Support QA Training Lead
VirtualVocationsAustin, Texas, United States- serp_jobs.job_card.promoted
Java QA Engineer
Diverse LynxAustin, TX, US- serp_jobs.job_card.promoted
Senior QA Engineer
Summit K12Austin, TX, US- serp_jobs.job_card.promoted
QA
HAYWIRE DOMAIN LLCAustin, TX, USQA automation engineer
WriterAustin, Texas, United States- serp_jobs.job_card.promoted
Quality Assurance (QA) Lead
Rugiet HealthAustin, TX, US- serp_jobs.job_card.promoted
Netflix QA Tester
TradeJobsWorkforce78741 Austin, TX, US- serp_jobs.job_card.promoted
QA Analyst - Remote
TradeJobsWorkForce73301 Austin, TX, US- serp_jobs.job_card.promoted
QA Analyst (Temp)
Daybreak GamesAustin, TX, US- serp_jobs.job_card.new
Senior QA Engineer
Drone SenseAustin, Texas, United States- serp_jobs.job_card.promoted
QA Automation Lead
Restore Hyper WellnessAustin, TX, US- serp_jobs.job_card.promoted
QA Specialist II
Katalyst Healthcares & Life SciencesAustin, TX, USQA Manager
Apex SystemsAustin, TXQA Lead.
Games Jobs DirectAustin, United States- serp_jobs.job_card.promoted
QA Lead ((SAP, Salesforce, Saas)
DamcoAustin, TX, USQA Engineer
CertifidAustin, Texas, United States- serp_jobs.job_card.promoted
QA Engineer
Syntricate TechnologiesAustin, TX, US- serp_jobs.job_card.promoted
QA Project Manager
ClifyXAustin, TX, USLead QA Automation Engineer – Retail Domain
eTeamAustin, TX- serp_jobs.job_card.promoted
QA Automation Engineer
Nesco ResourceAustin, TX, USCustomer Support QA Training Lead
VirtualVocationsAustin, Texas, United States- serp_jobs.job_card.full_time
A company is looking for a Customer Support Quality Assurance & Training Lead. Key Responsibilities Develop and deliver training programs and internal workflows to enhance agent efficiency and resolution speed Refine and document standard operating procedures (SOPs) and workflows to improve the agent experience Establish and manage a Quality Assurance program to evaluate and enhance agent performance across support channels Required Qualifications 3+ years of experience in QA, training, or learning & development within a support or operations environment Experience in analyzing performance metrics and translating insights into actionable plans Proficiency in designing and delivering training for tools and processes Knowledge of quality assurance methodologies in customer support Familiarity with support platforms such as Salesforce Service Cloud or Zendesk