Qa lead serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Qa lead • toledo oh
- serp_jobs.job_card.promoted
Customer Support QA Training Lead
VirtualVocationsToledo, Ohio, United StatesQA Manager
CPS, Inc.Toledo, OH, USQA Manager - Food Manufacturing
jobbotHolland, OH- serp_jobs.job_card.promoted
Shift Lead
WalgreensToledo, OH, US- serp_jobs.job_card.promoted
Lead Teacher Opportunities
Sylvania Children's CenterToledo, OH, USProcessing and QA Manager
Seremoni / Shinkei Systems CorporationOregon, Ohio, USAQA / Expeditor - Rossford-HI
Chili's Grill & BarRossford, OH, United States- serp_jobs.job_card.promoted
Guest Lead Keyholder
Altar'd StateToledo, OH, USLead Construction Manager
AtkinsRéalisToledo, OH, United States- serp_jobs.job_card.promoted
Regional QA Nurse
Kingston HealthcareToledo, OH, US- serp_jobs.job_card.promoted
Shift Lead
Taco BellPerrysburg, OH, US- serp_jobs.job_card.promoted
Childcare Lead Teacher
Educare AcademyToledo, OH, US- serp_jobs.job_card.promoted
Team Lead
SurgeToledo, OH, USQA / Expeditor
Chili'sRossford, OHQA / Expeditor - Rossford-HI
MediabistroRossford, OH, United StatesConstruction Safety QA Director
Quanta part of QCS StaffingOhio- serp_jobs.job_card.promoted
Vascular "Lead" Surgeon
Sterling Physician RecruitersToledo, OH, US- serp_jobs.job_card.promoted
Lead Auditor
Trilon GroupToledo, OH, USQA / Expeditor - Rossford-HI
ChilisRossford, OH, United States- serp_jobs.job_card.promoted
Lead Team Member
Circle KToledo, OH, USCustomer Support QA Training Lead
VirtualVocationsToledo, Ohio, United States- serp_jobs.job_card.full_time
A company is looking for a Customer Support Quality Assurance & Training Lead. Key Responsibilities Develop and deliver training programs and internal workflows to enhance agent efficiency and resolution speed Refine and document standard operating procedures (SOPs) and workflows to improve the agent experience Establish and manage a Quality Assurance program to evaluate and enhance agent performance across support channels Required Qualifications 3+ years of experience in QA, training, or learning & development within a support or operations environment Experience in analyzing performance metrics and translating insights into actionable plans Proficiency in designing and delivering training for tools and processes Knowledge of quality assurance methodologies in customer support Familiarity with support platforms such as Salesforce Service Cloud or Zendesk