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Qa specialist • west palm beach fl
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QA Bilingual Customer Care Specialist
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Job Description
Job Description
Salary : Location : WPB
Department : Quality Assurance (QA)
Reports to : QA Manager
About MyBambu
MyBambu is a mission-driven fintech company making it easy to send and manage money across
borders, especially for underserved communities in Latin America. Were building modern financial
tools that are mobile-first, fast, and accessible and we ship with urgency.
Position Overview :
We are seeking a bilingual specialist (EnglishSpanish) with a strong commercial background in call center environments. This role plays a strategic part within the QA department, ensuring operational excellence, compliance with internal protocols, and continuous improvement in the customer experience.
Key Responsibilities :
- Audit inbound and outbound calls, as well as escalated and resolved cases, to ensure process compliance, proper documentation, and effective resolution.
- Evaluate communication skills, product / service promotion, and adherence to operational procedures.
- Identify recurring errors, quality gaps, and opportunities for improvement.
- Provide constructive, results-oriented feedback aligned with quality standards and performance KPIs.
- Collaborate with Operations and Training teams to reinforce best practices and improve overall performance.
- Participate in calibration sessions with QA team members and supervisors.
- Document findings, generate executive reports, and support follow-up on corrective actions.
- Contribute to the design, optimization, and standardization of sales scripts and customer service flows.
Required Profile :
Physical Demands