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Receptionist • temecula ca
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Temecula Valley Toyota Receptionist
Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. If you are an enthusiastic self-starter with a passion for customer service and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!
Must be available to work a schedule with weekdays and weekends!
The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. The ideal candidate has a high school diploma or GED and previous retail and / or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
In addition to competitive pay, we offer our employees : Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Answer all incoming calls according to all company policies with exceptional telephone skills.
- Direct phone calls to the appropriate parties as necessary.
- Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
- Coordinates questions and issues with the appropriate department personnel.
- Addresses customer concerns and issues or escalates them as needed.
- Helps with clerical / office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
- Maintain confidentiality of company and customer information at all times.
- Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
- Assist the service staff in contacting customers to inform them that their vehicles have been completed.
- Performs other duties as assigned.
Qualifications