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Service desk manager • norfolk va
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IT Service Desk Manager
VirtualVocationsPortsmouth, Virginia, United States- serp_jobs.job_card.promoted
Service Desk Tier 2 Technician
Leidos IncNorfolk, VA, United States- serp_jobs.job_card.promoted
Front Desk Clerk
Concord HospitalityNorfolk, VA, US- serp_jobs.job_card.promoted
Customer Service Manager
WIN Waste InnovationsPortsmouth, VA, USIT Service Desk Support (Planned Position) (Top Secret Required)
MicroHealth, LLCNorfolk, VA, US- serp_jobs.job_card.promoted
Service Manager
Patuxent Roofing and Contracting LLCNorfolk, VA, US- serp_jobs.job_card.promoted
Front Desk Supervisor
Atrium HospitalityNorfolk, VA, US- serp_jobs.job_card.promoted
Front Desk Associate
Onelife FitnessChesapeake, VA, US- serp_jobs.job_card.promoted
FRONT DESK CLERK
Shamin HotelsPortsmouth, VA, USService Desk Technician
SpektrumNorfolk, VA, USASMIT Service Desk SRM Technician
00100 LEIDOS, INC.Norfolk, VA- serp_jobs.job_card.promoted
Service Manager
ManitowocChesapeake, VA, US- serp_jobs.job_card.promoted
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Service Manager
Linder Industrial Machinery CompanyChesapeake, VA, USService Manager
The Manitowoc Company, Inc.Chesapeake, VA, United States- serp_jobs.job_card.promoted
Customer Service Manager
MichaelsChesapeake, VA, US1901 Service Desk-Q3 2025
Apex SystemsNorfolk, VAIT Service Desk Analyst
SAICNorfolk, Virginia, United States- serp_jobs.job_card.promoted
Front Desk Associate
Salvation Army Southern TerritoryNorfolk, VA, US- serp_jobs.job_card.promoted
Manager Customer Service
GraybarNorfolk, VA, USSMIT Service Desk RDM Tier 2 Technician
LeidosNorfolk, VAIT Service Desk Manager
VirtualVocationsPortsmouth, Virginia, United States- serp_jobs.job_card.full_time
A company is looking for an IT Service Desk Manager to oversee IT support operations in a high-growth environment. Key Responsibilities Manage daily operations of the service desk team, ensuring timely resolution of support requests Implement and optimize AI-enabled service desk software to enhance workflows and user satisfaction Monitor and report on service desk KPIs and SLAs, ensuring high service quality Required Qualifications 7+ years of IT support experience, with 3+ years in a service desk leadership role Experience managing a service desk for 2,000 or more users in a high-growth environment Strong knowledge of ITIL principles; ITIL Foundation certification preferred Ability to track and analyze service desk SLAs and KPIs Experience in managing escalated issues and high-pressure situations