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Service desk technician • austin tx
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The Service Desk Analyst II provides both Level 1 and Level 2 technical support to end-users, efficiently managing a wide variety of service requests and incidents.
This role is suited for professio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Provide first-line technical support to clients via phone, email, and remote desktop.Troubleshoot and resolve common IT issues, including hardware and software problems.
Document and track all suppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Technician for a leading industrial equipment manufacturer in North Austin.In this role, you'll work with a team dedicated to servicing high-performance vacuum equipment used in industr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
US Citizen, GC Holders or Authorized to Work in the.You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems.
You will troubleshoot and reso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are a leading company with over two decades of growth and innovation in security, home entertainment, and home automation.
As a Texas-based firm, our business model includes providing all home in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Embark on a rewarding career journey with us today as a General Service Technician! Enjoy fantastic working hours from Monday to Friday, 8 : 00 a.
We offer the flexibility of both full-time and part-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
If you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and willingness to be successful, we want to meet you.
We have grown consistently si...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Swan Analytical USA is seeking a Field Service Technician to join our dynamic team.The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Service Desk Technician II.Key Responsibilities Manage client service tickets, ensuring timely resolution or proper escalation Troubleshoot and resolve client issues, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Patterson Isn't Just A Place To Work, It's A Partner That Cares About Your Success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advanci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees.Work closely with your team to maintain high performance and efficiency.
Stay adaptable to meet changing prio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Great opportunity for extra weekend hours.This is a fun and service forward company with ample career opportunities.We have it all - culture, environment and growth! Come check out the newly renova...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.We are looki...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are looking for growth-minded IT professionals to support our internal employees and our external partners.The ideal candidate possesses an enthusiastic personality capable of thriving in a fast...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software).
Perform IT equipment moves for current employees and new hires.Monitor and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Technician : Estates at East Riverside.Sign on Bonus : $1500 to be paid 1 / 2 at 90 days and 1 / 2 at 6 months of employment • •.
At Hilltop Residential, we are proud of our vibrant culture.We area ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As an IT Analyst II on the Service Desk team, you deploy and support hardware and software solutions for end users and provide day-to-day technical support for related issues and requests.You are e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Student Technician - Front Desk.Hiring Department : Education - Office of the Dean.Position Open To : All Applicants.Earliest Start Date : Aug 16, 2025.
Position Duration : Expected to Continue Until De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Salary : $75,000 - 150,000 depending on experience.Hi Tech Luxury Imports is looking for an Automotive Service Technician for our Austin, TX location.
We employ Aston Martin, Bentley, Lotus, and Roll...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Required Skills : • • 3+ years of helpdesk support experience • Experience supporting Windows OS • Experience remote troubleshooting hardware equipment (i.
Experience with Active Directory •Job Descr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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SHIAustin, TX, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionMulti-Tasking : Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Organization : Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Self-Motivation : Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Initiative : Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. Adaptability : Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Communication : Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Problem-Solving : Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Teamwork : Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Time Management : Can generally use time effectively and is working towards improving task prioritization and deadline management. Presenting : Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Basic Proficiency in creating structured frameworks for organizing and interpreting data. - Basic Experience in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Basic The ability to tackle problems by using a logical, systematic, sequential approach. - Basic Familiarity with the specific processes, policies, and procedures of SHI's Integration Center to effectively navigate and utilize internal operations preferred - Basic Proficiency in supporting Windows desktop environments and basic server-side troubleshooting. Experience with incident and request management systems (e.g., ServiceNow, Remedy, Jira Service Desk). Strong analytical and problem-solving skills for diagnosing and resolving technical issues. Excellent communication skills with the ability to explain complex technical information to non-technical users. Ability to work independently and proactively update or enhance documentation and support processes. Effective time management and organizational skills in a fast-paced environment. Experience supporting cloud-based productivity tools such as Microsoft 365, Google Workspace, or similar platforms. Basic understanding of networking, security concepts, and remote access solutions (VPN, MFA, etc.). Relevant professional certifications, such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or ITIL Foundation. Completed Bachelor's Degree in a related field, or relevant work experience required. 3-6 years of experience in a similar role, preferably with an MSP. 1-3 years of experience with Power Query, VBA, or similar automation language. Ability to work flexible hours. Minimum 2 years of experience in the following areas : Windows, Linux server OS, Citrix. Datacenter hardware. Cloud-based productivity products. Networking - DNS, DNCP. IPV4, VOIP. Security Firewall, Antivirus, Spam filtering. Internet technologies. Helpdesk ticketing system. Data backup and restore technologies One or more certifications in any of the following areas : AWS Certification Microsoft Certification Google Certification Desktop as a Service - DaaS
Service Desk Analyst II
The Service Desk Analyst II provides both Level 1 and Level 2 technical support to end-users, efficiently managing a wide variety of service requests and incidents. This role is suited for professionals who demonstrate a strong sense of urgency, consistency, and are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin or New Jersey office, Tuesday-Thursday in office and Monday and Friday remote.
Role Description
- Respond to a wide range of service requests and incidents from end-users across the organization, covering hardware, software, and application support.
- Independently interpret, diagnose, and resolve technical issues using available documentation and resources.
- Contribute to the creation, maintenance, and improvement of support documentation and knowledge base articles for common issues and solutions.
- Clearly communicate technical details, resolution steps, and escalation information to users and internal teams as needed.
- Provide in-depth troubleshooting and resolution for most service desk requests, escalating more complex issues according to established procedures.
- Regularly meet or exceed performance targets for ticket resolution, customer satisfaction, and service desk metrics.
- Participate in special projects, rollouts, and departmental initiatives as assigned by management.
- Mentor and assist junior analysts and new team members, sharing knowledge and best practices.
Behaviors and Competencies
Skill Level Requirements
Preferred Skills
Other Requirements
Additional Requirements
The base salary for this position is $75,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity M / F / Disability / Protected Veteran Status