Support engineer serp_jobs.h1.location_city

IT Support Engineer

We're looking for a proactive and detail-oriented IT Support Engineer to join our team. In this role, you'll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions. You'll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly. This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you're a natural problem-solver and enjoy helping people solve technical issues, we'd love to hear from you!

Role :

• Provide 1st, 2nd, and 3rd Tier Technical Support : Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues
• Manage Equipment Setup and Maintenance : Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles
• Troubleshoot Hardware, Software, and Network Issues : Identify and resolve various system and connectivity issues, in person and remotely
• Maintain Documentation : Create and update IT documentation, including guides, procedures, and solutions to known issues
• System Administration : Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms
• User Training and Education : Conduct onboarding training sessions and provide guidance on IT best practices to support users' proficiency and security awareness
• Manage and Maintain Diverse Computing Environments : Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support
• Collaborate with Different Departments : To understand and meet their technical requirements and support needs

Requirements :

Bonus :

What we offer :

All our positions offer a compensation package that includes equity and robust benefits. Base pay is a single component of Astranis's total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals. Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position. Base Salary $70,000 - $90,000 USD U.S. Citizenship, Lawful Permanent Residency, or Refugee / Asylee Status Required (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3)) Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.