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Telecom engineer • syracuse ny

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Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Remote StaffingSyracuse, NY, US
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The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem.This role oversees cloud-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Retail Sales Associate CICERO | Brewerton Road All in Avg. $30

Retail Sales Associate CICERO | Brewerton Road All in Avg. $30

Arch TelecomCicero, NY
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We’re a national Wireless Preferred Retailer with 200+ retail stores across the Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.As ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Supplier Quality Engineer / Development Engineer

Supplier Quality Engineer / Development Engineer

Bitzer ScrollSyracuse, NY, US
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Summary (Position Description) : .The Supplier Quality Development Engineer’s primary responsibility is to work closely with the Supply Chain ensuring suppliers meet quality standards and conti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Software Engineer

Software Engineer

TradeJobsWorkForce13224 Syracuse, NY, US
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Software Engineer Job Duties : Develops information systems by designing, developing, and installin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Software Engineer

Software Engineer

MiddeskSyracuse, New York, United States
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Our goal is to make it easier for businesses to work together.Since 2018, we have been a leading disruptor in the business identity market. While consumer identity technology has seen significant mo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Structural Engineer

Structural Engineer

Beardsley Architects + EngineersSyracuse, NY, United States
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Location : Syracuse or Auburn, NY.Beardsley Architects + Engineers is a full-service professional design firm providing services to public and private sector clients throughout the Northeast.Acting ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Drop Installation Technician

Drop Installation Technician

Luck Grove Telecom IncSyracuse, NY, US
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We are seeking an experienced Low Voltage Cable Technician with expertise in.The ideal candidate will have a strong background in deploying and maintaining structured cabling and network infrastruc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Sales Engineer

Sales Engineer

SMV RecruitingSyracuse, NY, US
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SMV Recruiting is partnering with a smaller yet thriving engineering firm that acts as a manufacturer's representative supporting the defense and aerospace engineering field in Upstate, NY.Our clie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sr Telecom Design Engineer (Data Centers)

Sr Telecom Design Engineer (Data Centers)

JacobsSyracuse, NY, United States
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This job opportunity is available at ANY location in the United States.Ideally, selected candidates will be near a JACOBS U. At Jacobs, we're transforming intangible ideas into innovative solutions ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Sales Executive, Microsoft Power Platform Consulting Services

Sales Executive, Microsoft Power Platform Consulting Services

Engineer UpSyracuse, NY, US
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Sales Executive, Microsoft Power Platform Consulting Services.Location : 100% Remote (preference for Atlanta, GA, but open to any US-based candidate). About Us : We provide technology consulting for c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Service Engineer

Service Engineer

BlueforsSyracuse, NY, United States
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This position is located in Syracuse, NY.At Bluefors, we are proud to design and manufacture world-class cryogenic solutions that enable breakthrough discoveries. From our Syracuse, NY facility, hom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

HARDY INDUSTRIESSyracuse, NY, US
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Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpd...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Telecom Intern

Telecom Intern

TRC Companies, Inc.Liverpool, New York, USA
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TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time.From pipelines t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Fire Engineer

Fire Engineer

Syracuse CitySyracuse, New York, USA
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This is a Full-Time hourly position performing duties as assigned and responding to emergency medical and fire incidents as part of the Syracuse Fire Department Emergency Services Program.Fire Engi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Systems Engineer

Systems Engineer

TEKsystemsSyracuse, NY, United States
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Aspen Dental is committed to delivering exceptional patient care through innovative technology and operational excellence. As part of our strategic initiative to optimize infrastructure costs and pe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Telecom COE Installer

Telecom COE Installer

Strategic Direct SolutionsFayetteville, NY, US
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Job description Telecom Techs - COEI - Transport - Power - All Skill Levels Needed – FULL-TIME ROLES Strategic Direct Solutions, LLC is looking for some "Great Talent!!!" We are currently looking f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Quality Engineer

Quality Engineer

SaabManlius, NY, US
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East Syracuse, you have the opportunity to join a dynamic Quality Assurance team supporting the development of complex marine and ground-based radar systems. The ideal candidate will be eager to exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
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Aerospace Engineer

Aerospace Engineer

TradeJobsWorkforce13218 Syracuse, NY, US
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Aerospace Engineer Job Duties : Contributes to the design, manufacturing, and testing of aircraft and a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Backend Engineer

Backend Engineer

BevelSyracuse, New York, United States
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At Bevel, we’re on a mission to extend the universal health span.The first product we are building is a mobile app that connects your health data across different platforms to help you track and mo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Remote StaffingSyracuse, NY, US
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Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.