serp_jobs.filters_job_card.part_time Virtual assistant serp_jobs.h1.location_city

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.

We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients / caregivers as they navigate their diagnosis and treatment journey.

This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.

What’s in it for you?

Competitive compensation

Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts / promotions

Competitive environment with company wide recognition, contests, and coveted awards

Exceptional co llaborative culture

Recognized as a Top Workplace USA 2021

Awarded a “Great Place to Work” award in 2022 , 2023 & 2025

Fortune Best Workplaces in Biopharma 2022 , 2023&2025

What will you be doing ?

To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company

Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.

Collecting demographic data and disposition for reimbursement services and literature fulfillment

To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web / client specific websites as applicable

To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials

To attend and complete all training courses and related competency assessments that Inizio requires , to an appropriate standard and within a specified timeframe

Develop and strengthen relationships with key customers

To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio

To constantly consider new and innovative approaches that potentially develop new partnership opportunities

Attend local and national meetings and / or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team

Maintain all company equipment and materials in accordance with company instructions

Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required .

Perform other duties as requested

What do you need for this position ?

Current US healthcare professional license : RN

Associates Degree / Bachelors / BSN

Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder

Demonstrate effective and professional communication

Excellent interpersonal skills with pleasant telephone manner and articulate phone voice

Competency with Call Center Telephone Technology

Demonstrable organizational skills

A self-starter with high personal motivation

Ability to manage multiple tasks