Web administrator serp_jobs.h1.location_city

Application Analyst

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description : The Application Analyst is responsible for incident management and resolution across relevant systems. This role ensures the customer experience for end-to-end processes function accurately and efficiently. The Application Analyst uses incident experience and reporting to identify gaps and deliver metrics to the business.

Essential Functions

• Manage incident triage using the ServiceNow ITSM and resolve complex user issues using SAP processing, legacy system, and / or end-user application knowledge
• Troubleshoot, diagnose, and resolve end user issues that have been escalated or logged via self-service in a timely manner, focusing on a high rate of incident resolution within the team
• Escalate unresolved issues to functional and development teams, routing to correct team as appropriate (e.g., SAP or Web)
• Transfer knowledge to encourage early support resolution by maintaining documentation, publishing articles on ServiceNow, and training support teams and end users
• Maintain expertise in SAP solutions, APIs, and third-party integrations to support timely, high-quality issue resolution
• Ensure business transaction issues are addressed by monitoring daily business operations
• Lead support calls and training efforts with business leadership and super users by sharing support metrics, key issues, and knowledge to enhance overall skill levels
• Automate transaction monitoring by utilizing tools like SAP Business Process Monitoring and custom reporting, spending majority of time on issue resolution and root cause analysis
• Comply with Company and department policies and standards; performs other duties as assigned

Minimum Requirements

Preferred Requirements

Skills and Abilities

Physical and Cognitive Demands

This person must be located within a commutable distance to Mendota Heights, MN. This will be 2 days in the office hybrid model.

We provide competitive benefits, unique incentive programs and rewards for our eligible employees :

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $66,600.00 - $81,600.00

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.