Call center representative serp_jobs.h1.location_city
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Call center representative • ann arbor mi
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Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately : we’re a reshaped, reenergized brand of honesty, transparency and acco...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you an ace with car maintenance? With over 2,500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year.
At Walmart, we offer competitive p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Fifth Third Bank, National Ass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Required to have knowledge and adhere to University and Departmental policies and procedures.Maintain security of all databases and confidential personnel and patient information.High School diplom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center offers a $3 shift differential after 5pm and on the weekends.Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to establ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Position Title : On-Call Veterinary Assistant.Classification : Non-exempt, Hourly.Supervisory Responsibilities : none.The On-Call Veterinary Assistant is responsible for assisting daily operations and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? Globe Life Family Heritage Division is...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
You must be flexible, highly detail-oriented, and capable of managing multiple priorities.Your availability and responsiveness will play a critical role in supporting our clients and care team.Rema...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.
This is a great way to earn additional income from the comfort of your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative Lead (Evenings / Weekends).Ann Arbor-MI-48103-United States.Call Center offers a $3 shift differential after 5pm and on the weekends.
In addition to the day to day tasks of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
An inclusive, welcoming environment for our students, faculty & staff.WCC tuition waiver of 3 credit hours per semester.Retirement options and flexible schedules available.Great Discounts at WCC’s ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Health Benefits Unit Contact Representative.The purpose of the position is to serve as a Health Benefits Unit Contact Representative, to the Health Administration Service (HAS), under the direct su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Call Center Representative.Key Responsibilities Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces Book qualified appointmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
University of Michigan Health Center.We are hiring Call Center Representatives to work in the.University of Michigan Health Center.
This role primarily involves managing a phone line where patients ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.As a trusted part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Great small business work environment .Retirement benefits, profit sharing and free financial planning.Paid time off, health insurance, dental insurance, and more!.
American Family Care (AFC) is on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity.Great earnings with future long term career advancement available.As an Insu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Director, Call Center
Domino's CorporateAnn Arbor, MI, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDevelop and execute a comprehensive, long-term strategy for call center operations aligned with company growth and customer experience goals. Own departmental budgeting and P&L management, ensuring financial performance aligns with strategic objectives. Lead the integration of multiple call centers, standardizing processes, tools, and performance metrics. Drive top-line revenue through strategic partnerships with third-party call centers and optimization of call flows. Analyze customer data and feedback to implement actionable initiatives that protect the brand and enhance loyalty. Ensure the health and performance of all support technologies, tools, and platforms. Establish and enforce risk management procedures for customer incidents and product issues. Partner cross-functionally to advocate for customer-centric improvements across the organization. Define and monitor service level goals, KPIs, and continuous improvement metrics. Lead and develop a high-performing team, including direct reports and support staff across multiple locations and third-party vendors. Oversee hiring, training, coaching, and mentoring programs to build a strong leadership pipeline. Foster a customer-centric culture that prioritizes empathy, responsiveness, and loyalty. Ensure execution of quality assurance programs and performance management systems. Support specialized teams including social media response, loyalty program support, billing and order-taking operations. Lead the Technical Support team responsible for assisting franchisees with system issues, platform troubleshooting, and operational technology support. Collaborate with IT and product teams to ensure franchisee-facing tools are reliable, scalable, and well-supported. Maintain nearly 24 / 7 operational readiness to support customers and franchisees across all channels. Bachelor’s degree or higher in a related field. 10+ years of progressive leadership experience in customer service / support organization or call center operations, with experience in a strategic or transformational role. Proven experience managing global call center operations and third-party vendor relationships. Strong financial acumen with experience managing budgets and P&L statements. Experience leading technical support teams or functions, particularly in a franchise or distributed business model. Expertise in customer data analysis, reporting, and translating insights into action. Proficiency with support / CRM / contact center platforms. Excellent interpersonal, written, and verbal communication skills. Demonstrated ability to lead through influence, manage change, and solve complex problems. Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employment No-cost mental health support for employee and dependents Childcare tuition discounts No-cost fitness, nutrition, and wellness programs Fertility benefits Adoption assistance 401k matching contributions 15% off the purchase price of stock Company bonus
Job Description
Job Description
Company Description
Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately : we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
We are seeking a strategic and visionary leader to serve as our Director of Call Centers, responsible for shaping and executing a long-term strategy that unifies and transforms our multi-site call center operations. This role combines high-level strategic planning with operational excellence, overseeing daily performance, customer satisfaction, and the integration of multiple call centers into a cohesive, high-performing unit. The ideal candidate will bring a strong background in customer and technical support leadership, P&L accountability, and a passion for delivering best-in-class service experiences for our franchise network.
Why Join Us?
- Lead a high-impact transformation initiative that will shape the future of customer and franchisee support.
- Collaborate with passionate teams in a fast-paced, customer-first environment.
- Drive innovation and operational excellence in a role that blends strategy, leadership, and execution.
Main responsibilities
Strategic Planning & Development (50%)
Customer Experience, Technical Support & Operational Leadership (50%)
Qualifications
Additional Information
Location : Ann Arbor, MI
Hybrid Schedule with Mon-Thurs in office and Friday being flexible
Benefits :