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Spa Desk Coordinator

Join the Top 100 Best Companies to Work for in Oregon! Our full-service spa is a serene retreat offering luxury treatments inspired by the natural beauty of the high desert. We are looking for a Spa Desk Coordinator to join our team and help deliver the warm, personalized service that makes every guest experience memorable.

The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa and fitness reservations and perform reception and locker room attendant duties for The Spa at Sunriver Resort. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.

The Spa Desk Coordinator will always conduct themselves in a manner which supports the Core Values of Sunriver Resort : Trust, Open & Honest Communication, and Commitment. The Spa Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

This position must be available to work weekends.

Responsibilities

• Greets and welcomes guests upon arrival
• Accepts payment from guests
• Books spa appointments
• Distributes spa robes and slippers
• Gives guests a tour of the facilities as required
• Oversees general cleanliness of the building
• Cleans Locker Room when needed
• Cleans Oasis Room when needed
• Cleans Fitness Center when needed
• Cleans and tidies all other areas of the spa, when needed, to ensure a clean environment for all guests and team members
• Explains spa services to guests
• Answers questions on spa retail products
• Calls guest prior to appointment to confirm date and time of service
• Maintains strong knowledge of all spa services, including benefits and uses of each
• Uses POS system to ring up retail merchandise and check guests out from services
• Explains fitness classes to guests
• Maintains knowledge regarding fitness class schedules
• Schedules fitness classes and lap swim reservations for members and guests
• Assists Director and Manager in retail duties
• Contacts appropriate party, if necessary, when a guest problem is reported
• Answers incoming guests calls and transfers appropriately
• Pours beverages for guests when ordered
• Places food delivery orders for guests as needed
• Provides general resort information for guests
• Offers warm and sincere welcome / farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Resolves guest problems and is empowered to act in absence of manager
• Maintains records for all VIPs, special requests, etc.
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Maintains constant awareness of safety issues, (i.e. broken glass, damaged exercise equipment, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs other duties as assigned

Qualifications