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Customer service manager • austin tx

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Customer Success Manager, Self Service

Customer Success Manager, Self Service

Invicti SecurityAustin, TX, US
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Building relationships is your strong suit.Customers feel comfortable renewing their contracts with you over and over again, given your confidence and ability to negotiate in a way that best fits t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Customer Service

Remote Customer Service

Professional Career SolutionsAustin, Texas
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We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

Stans Heating, Air, Plumbing, and ElectricalAustin, TX, US
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Customer Service Representative.Stan's Heating and Air is actively seeking a highly-talented Customer Service Representative to help elevate our customer service experience.Please note the followin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Manager, Airport Customer Experience - AUS

Customer Service Manager, Airport Customer Experience - AUS

American Airlines GroupAustin, TX, US
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Customer Service Manager, Airport Customer Experience - AUS.Location : Austin-Bergstrom Intl Apt (AUS-TRML) Cities : Austin - TX Requisition ID : 80759. Are you ready to explore a world of possibilitie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service

Customer Service

TradeJobsWorkForce78774 Austin, TX, US
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Customer Service Job Duties : Processing orders, forms, applications, and requests.Keeping recor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

David's BridalAustin, TX, US
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Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service

Customer Service

TradeJobsWorkforce78714 Austin, TX, US
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Required Skill : Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service

Customer Service

Home Depot (Retail)Austin, TX, US
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Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

SP+Austin, TX, US
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SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, mac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

U-HaulAustin, TX, US
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Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

SP PlusAustin, TX, US
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SP+ Customer Service Representative.SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences.So theres ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Teammate

Customer Service Teammate

GO Car WashAustin, TX, US
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GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!.At GO Car Wash, we're...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

JT Reisdorph - State Farm AgencyAustin, TX, US
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JT Reisdorph - State Farm Agency, located in Austin, TX 78735, is currently looking for a talented, caring, professional to join our team as a Customer Service Representative.This is a low-pressure...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Agent

Customer Service Agent

VirtualVocationsAustin, Texas, United States
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A company is looking for a Customer Service Agent for a fully remote position in South Carolina.Key Responsibilities Answer phones, emails, and live chat from customers Professionally respond to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Retail Customer Service

Retail Customer Service

EZCORPAustin, TX, US
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Retail Sales Associate / Retail Customer Service.Pay range is based on experience from $15.We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Dispatcher

Customer Service Dispatcher

Air Runs ServicesAustin, TX, US
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Air Runs has been a staple in the Austin community for 20+ years.With years of experience and a passion for excellence, we have become a beacon of trust and innovation in Central Texas.We are curre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

Len The PlumberAustin, TX, US
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Customer Service Representative.Stan's Heating and Air is actively seeking a highly-talented Customer Service Representative to help elevate our customer service experience.Please note the followin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

ChaseSourceAustin, TX, US
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Must be available to work any 8-hour shift between 7 : 00 AM and 7 : 00 PM, Monday through Friday.In-office only (local candidates must live within commuting distance). Join the Provider Network team su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative

Customer Service Representative

PeopleScoutAustin, Texas
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Customer Service Representative.It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Expert

Customer Service Expert

Palm Beach Beauty & Tan - LST Austin I, LTD.Austin, TX, US
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At Palm Beach Tan "clean" is our middle name.In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for var...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager, Self Service

Customer Success Manager, Self Service

Invicti SecurityAustin, TX, US
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Job Description

Job Description

Who You Are :

Building relationships is your strong suit. Customers feel comfortable renewing their contracts with you over and over again, given your confidence and ability to negotiate in a way that best fits their needs. You’re passionate about understanding the needs of customers, and can see the big picture when it comes to your relationships with them. You understand that, in order to do what’s best for the customer,  putting yourself in their shoes is a MUST; in order to accomplish this, you utilize your eagerness to learn and adapt to their needs as your ultimate strategy.

What You’ll Be Doing :

  • Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment
  • Creating upsell pipeline and closing upsell opportunities with your assigned accounts
  • Driving resolution of escalated account issues in coordination with other departments
  • Exceeding customer retention goals and maintaining high retention rates
  • Managing contract-related inquiries, questions, and issues from partners / other departments
  • Professionally managing and expanding customer relationships with a portfolio of assigned accounts

What You'll Need :

  • 1-2 years of experience negotiating customer contracts
  • Experience in sales, account management, or customer success
  • Proficiency with Google Office Suite (Gmail, Sheets, etc.)
  • Exceptional Organizational Skills
  • Solid Time Management Fundamentals
  • Strong Negotiation Capabilities
  • An innate ability to build relationships
  • Eagerness to learn Web Application Security Scanning
  • Ability to quickly adapt to new work processes
  • Why Invicti :

    Your Health & Wellness Matters :

  • Health Insurance : Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision / dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day
  • Employee Assistance Program : Emotional Support Counseling services - 24 / 7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
  • Parental Leave : 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing / bonding parent
  • 401(k) Savings Plan : 50% up to 6% company match with 100% annual cliff vesting
  • We Value Adult / Life Balance :

  • Hybrid or Remote Working : If you are local to one of our office locations, you can work a hybrid / home schedule - we got you covered
  • Discretionary Time Off : Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
  • Quarterly Thrive-Wellness Days : One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
  • Volunteering : 5 days of paid time off each year to participate in the volunteer activities of your choice
  • At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.

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