serp_jobs.filters_job_card.part_time Event planning serp_jobs.h1.location_city

Luxury Collection Manhattan Midtown, New York, New York, United States of America

Job Description

Posted Tuesday, July 22, 2025 at 4 : 00 AM

Event Planning Manager at The Luxury Collection Hotel Manhattan Midtown

Essential Job Function and Purpose

The Event Planning Manager is responsible for overseeing the planning and organization of all aspects of events and groups at the hotel. This role involves establishing and maintaining relationships with clients to ensure their satisfaction, handling consultations and negotiations, and providing tailored services throughout the planning phase. An ideal event planning manager for a hotel should be passionate, creative, detail-oriented, and dedicated to client service.

Primary Responsibilities

• Responsible for preparing all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. An ideal event planning manager for a hotel should be passionate, creative, detail-oriented, and dedicated to client service.
• Ensures their property events have a seamless turnover from sales to service back to sales.
• Recognizes opportunities to maximize revenue opportunities by up-selling and offering. enhancements to create outstanding events.
• Managing Event Logistics, Operations, and Event Billing.
• Ensuring MCR Sales Standard Operating Procedures are followed and completed accurately.
• Greets customers during the event phase and hands-off to the Event Operations team for the execution of details.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with assigned groups and determines how to best work with the property staff and customer to solve these challenges and / or develop alternative solutions.
• Uses theirjudgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Ensuring and Providing Exceptional Customer Service.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Responds to and handles guest problems and complaints.
• Assists in the sales process and revenue forecasting for customer groups
• Up-sells products and services throughout the event process
• Forecasts group sleeping rooms and event revenue (including catering and audio visual).

Qualifications

High school diploma or GED; 2 years of experience in catering sales, event sales, and planning, or related professional area

2 years of hotel management experience preferred

A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel and clients

Our Company

What we offer / Whats in it for you?

Luxury Collection Manhattan Midtown, New York, New York, United States of America

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