Innovation manager serp_jobs.h1.location_city
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Innovation manager • san antonio tx
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Operations Manager / Project Manager II.Karthik Consulting is seeking Operations Manager / Project Manager II with the below skillset.
Operations Manager / Project Manager II Fulltime with Karthik Consult...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Marketing Innovation Manager.Key Responsibilities Evaluate and implement AI marketing tools across various channels Design and execute an AI marketing strategy aligned...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Associate Director, Technology Innovation.Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important indust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you passionate about delivering exceptional service?.Do you thrive in a dynamic and vibrant atmosphere? Are you excited about being part of a team that cherishes its heritage and takes pride in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Unlock Your Career! Peter Piper Pizza Has The Key To Your Success!.A Peter Piper Pizza Manager supervises and trains a team of 20 to 45 team members to ensure excellent guest service standards.A Ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Calvetti Ferguson is a leading CPA and advisory firm that's more than just numbers.We're a team of passionate professionals who are dedicated to empowering businesses and individuals to achieve the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Kitchen Managers own every aspect of their restaurant’s kitchen operations.They uphold promises to their Team, their Guests, and the Business.
Kitchen Managers direct, lead and coordinate the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!.We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Strategic Innovation Interns support the development of innovative solutions to important problems across USAA's lines of business and staff functions.
They assist in managing and executing innovati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Manager is responsible for ensuring that the center is run according to the required K1 standards.The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are hiring for Management positions.At Golden Chick, we have over 50 years of experience in serving exceptional products to our guests in a fast and friendly environment.Golden Chick began in 19...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The H-E-B Emerging Technology & Innovation (ETI) Team focuses on how we inspire and innovate with transformational change through discovering, learning, and recommending technologies that improve t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This specific restaurant is independently owned and operated by a Whataburger franchise.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Come join a team where People make the difference!As a part of Marmon Holdings, Inc.The Innovation Project Manager oversees the innovation initiatives across Marmon Crane Services.We are seeking a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Paralegal Full-Time (San Antonio, TX).Looking for a litigation paralegal / legal assistant to join our growing legal team.
Starting pay $18 / hour but negotiable based on experience.Qualifications : Para...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers.We value hardworking and enthusiastic employees and we make it a priority to ensure their suc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Manager role supports the General Manager in every aspect of the restaurant's operations.They uphold promises to their Team, their Guests, and the Business.
The Manager will direct, lead and coo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This is a story about growing up but never getting old.Since day-one when our founder, Jimmy, opened his first Jimmy John's sandwich shop, we've had the determination and badassery to settle for no...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Kitchen Manager Job Duties : Assists the chef in the all food service operations and day-to-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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job_description.job_card.job_descriptionDaily Operations Leadership Tactical Operations Management : Provide tactical leadership for daily TSD operations, ensuring customer-focused, responsive, and reliable service delivery Multi-Location Operations : Manage daily operations of multi-tiered support structure handling 2,000-2,500 Tier 1 contacts on standard weekdays and 400-500 on weekends, plus specialized ACE and Advanced Support operations Resource Management : Manage daily resource management including reviewing and adjusting to scheduled or unscheduled leave, lunch breaks, etc. Supervisor Management : Ensure daily supervisory management with a supervisor on duty 24 hours per day, 7 days per week, including adjusting for supervisor scheduled and unscheduled leave Performance Monitoring and Response Real-time Performance Management : Monitor and mitigate against real-time performance issues related to staffing shortages and / or volume spikes Operational Event Management : Define and manage "operational events" including spikes in call / email / self-help volume, spikes in telephone wait time, and / or email / self-help ticket processing delays Escalation Management : Implement operational event escalation and notification within 30 minutes of operational event start, including full escalation path from Tier 1 agent through Contractor leadership and TSD Government as needed After-Action Reporting : Provide government with an "after action" report within one business day of the end of an operational event, including the specific content of the report Process Improvement and Innovation FCR Enhancement : Drive continuous improvement initiatives focusing on First Contact Resolution enhancement, call deflection strategies, and customer experience optimization Technology Integration : Support onboarding of new systems / applications that require Technology Service Desk Tier 1 and / or Tier 2 services Innovation Implementation : Identify and implement staffing or resource management innovations or initiatives that improve the quality of staffing overall Quality Assurance Support Performance Standards Maintenance : Support achievement of all Acceptable Quality Levels (AQLs), including ?85% Service Level Answer Time, ?90% Email Processing, and ?80% First Contact Resolution metrics Staff Management : Maintain optimal staffing levels and minimize turnover while ensuring quality service delivery
Operations Manager / Project Manager II
Karthik Consulting is seeking Operations Manager / Project Manager II with the below skillset. Operations Manager / Project Manager II Fulltime with Karthik Consulting Location : Within commuting distance of the government facility in Ashburn, Virginia, Orlando, FL, or San Antonio, TX.
Position Overview : The Operations Manager / Project Manager II provides tactical leadership for daily TSD operations, ensuring customer-focused, responsive, and reliable service delivery while managing complex supervisory structures across multiple time zones and locations.
Place of Performance : Within commuting distance of the government facility in Ashburn, Virginia, Orlando, FL, or San Antonio, TX.
Essential Functions :
- Operational Excellence : Manage daily operations of multi-tiered support structure handling 2,000-2,500 Tier 1 contacts on standard weekdays and 400-500 on weekends, plus specialized ACE and Advanced Support operations
- Supervisory Management : Ensure 24x7 supervisory coverage across all TSD locations with at least one supervisor on duty at all times and location-specific coverage for Ashburn, Orlando, and San Antonio facilities
- Performance Monitoring : Continuously monitor staffing levels, agent availability, and contact volume to proactively address service delivery challenges and maintain established performance objectives
- Incident Response : Lead operational event identification, escalation protocols, and after-action reporting for volume spikes, system outages, and other service disruptions
- Process Improvement : Drive continuous improvement initiatives focusing on First Contact Resolution enhancement, call deflection strategies, and customer experience optimization
Required Qualifications : Experience : Minimum three (3) years of IT service desk supervisory experience with demonstrated success in high-volume, 24x7 operations Technical Skills : Proficiency with service management tools, call management systems, and knowledge management platforms Leadership : Strong managerial, communication, and problem-solving skills with ability to make real-time operational decisions Security Clearance : Must obtain and maintain favorably adjudicated CBP T4 or T5 background investigation Customer Focus : Proven track record of maintaining high customer satisfaction in technology support environments
Preferred Qualifications : Experience with federal government IT operations Knowledge of major incident management procedures Familiarity with CBP applications and systems Experience managing bilingual support operations (English and Spanish) ITIL certification
Performance Responsibilities : Service Level Management : Maintain ?85% calls answered within 60 seconds Email Processing : Ensure ?90% processing within 12-hour SLA Staff Management : Maintain optimal staffing levels and minimize turnover Quality Assurance : Support achievement of ?90% quality scores
Primary Duties and Responsibilities :