Network operations manager serp_jobs.h1.location_city

What's the role

Shell Recharge Solutions is looking for a Network Operations Center (NOC) Specialist to join our team. The NOC Specialist will work to drive excellent station uptime, including remote troubleshooting and vendor management for commissioning and maintenance workstreams that support our charging network.

This role is responsible for managing and maintaining our network of electric vehicle charging stations, as well as the contractor network that services and installs them. The daily tasks of a Field Service Specialist include, but are not limited to :

• Proactively monitor charging station performance using various incoming issue detection workstreams (hardware reporting, customer reporting, analytical flags)
• Perform root cause analysis to assess the reported issues and resolve, delegate or dispatch service work orders to engineering support or third-party contractors using discretion to determine the most appropriate resource for each task
• Onboard and manage third-party contractors for our growing network
• Forecast and create purchase orders and manage contractor invoices including approvals upon completion of work
• Update open work orders, inform stakeholders on progress regarding site and station related work, report metrics to internal stakeholders
• Schedule, direct, and assist technicians and installation contractors during the field commissioning process of new stations
• Maintain interpersonal relationships with account managers, site hosts and other network stakeholders

What you bring

Preferred Qualifications :

Note : This role is a virtual position based in the US

What we offer

The base salary range for this position is $101,000.00 - $151,000.00 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell's US benefit programs can be found at https : / / www.shell.us / careers / about-careers-at-shell / rewards-and-benefits.html .

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

We'd like you to know that Shell has a bold goal : to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here .

Shell in The United States

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.

We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. - Pennzoil® - made from natural gas.

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.