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Program manager • cambridge ma
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Location : Boston, MA (in person first).The Program Operations Manager is responsible for the end-to-end operational delivery, continuous improvement, and retention of client & operator programs acr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Program Manager to provide administrative and project management support for the Managing Director of Politics and Advocacy.
Key Responsibilities Develop and streamline ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT PMO Operations / Program Management / Infra Projects.Vast experience in managing Infra Projects.Manage IT Projects and initiatives geared towards IT systems implementation, integration, upgrades, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a highly motivated Residential Program Manager to join our team!.As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residentia...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Quantech has an immediate opening for a Program Manager supporting the HNA Division Front Office Group in the C3I&N Directorate located at Hanscom AFB, MA.
Specific duties include but are not limite...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense.
Founded in 2004, HX5 is a fast-growing vetera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
STR is hiring a Program Manager (PM) in the Cyber Division who is passionate about collaborative problem solving and working on the hardest national security problems.
This position is located in ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This is five days on site a month- in the same week then the remainder of the month is working from home.They can fly / drive into the office as well.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Strategic CRM Advisor | Financial Services Sector.As a Program Success Manager at Solutions Metrix, you act as a strategic advisor and long-term growth partner for our clientsprimarily regional ban...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The applicant shall provide Program Management support to assist Government Program Managers in meeting guidance in FAR, DoDI 5000.
The applicant shall provide personnel experienced with development...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
The ideal candidate has the knowledge, experience and demonstrated ability to perform tasks related to the technical / professional discipline they are performing.
Typically works independently and ap...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Professional Services Category & Sourcing Lead.Summary : The Professional Services Category & Sourcing Lead is an important role within the Global Professional Services Team.There are two main aspec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
We are seeking a Program Manager to play a pivotal role in a major transformation program, integrating multiple trading business and technology platforms across finance, operations, risk, trading a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense.
Founded in 2004, HX5 is a fast-growing vetera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Department of Rehabilitation Sciences houses the Physical Therapy Programs that confer the Doctorate in Physical Therapy (DPT) degree.
All faculty in the Department are non-tenured track and see...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
A new career opportunity with the world's largest aerospace technology company.Key role in commercial avionics division.Remote job opportunity based in Sydney NSW.
At Collins Aerospace, we are dedic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At AIG, we are reimagining the way we help customers to manage risk.Join us as a Program Manager to play your part in that transformation.
It's an opportunity to grow your skills and experience as a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Working independently and under general supervision from the Principal Investigator, provides support to clinical and social science research studies.
May be responsible for the following activities...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Avint LLC is seeking a Program Manager I to join our dynamic and mission-driven team supporting the public sector.This is a unique opportunity to be part of a fast-growing company at the forefront ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Program Operations Manager
ZeeloBoston, MA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description100% on-time, on-budget completion of all launches in the assigned region. Operational metrics at target (or corrective actions in place) for all sites and partners. Client site retention targets met through proactive management and optimization. All operator partners are fully compliant, with 100% completion of bi-annual audits. All incident management (L3 / L4) resolved within SLA timeframes. 100% of change request processes are accurately executed and documented. Achievement of targeted gross profit margins through proactive cost management and service optimization. Proven track record in operational leadership roles with responsibility for complex customer programs or B2B services. Demonstrated hands-on experience collaborating with customer-facing teams to scope and validate operational solutions. Comfortable balancing client value, operational complexity, and platform constraints. Demonstrated expertise in managing end-to-end service launches, operational optimization, and partner / vendor management. Strong financial acumen with experience managing P&L accountability at a program or regional level. Excellent stakeholder management skills, with the ability to influence both internal teams and external partners at all levels. Highly proficient with technology platforms and operational tooling. Data-driven decision maker with a structured, analytical approach to problem-solving and performance management. Thrives in a fast-paced, rapidly changing environment with strong prioritization and time management skills. Exceptional communicator, both written and verbal, with proactive and transparent communication habits. Willingness to travel regularly to client sites and operator locations. Proven experience in operations leadership across multi-site service delivery Strong exposure to pre-sales support, scoping and service solutioning Hands on experience with launch implementation, vendor management and P&L tracking Technologically fluent; confident with CRMs (Hubspot), dashboards, and operational tooling Excellent stakeholder management and communication skills when working cross functionally across multiple teams Analytical mindset; ability to translate data into actions and insights Background in transportation, mobility, logistics, SaaS, or operationally intensive startups.
Program Operations Manager
Location : Boston, MA (in person first)
About the Role :
The Program Operations Manager is responsible for the end-to-end operational delivery, continuous improvement, and retention of client & operator programs across multiple sites. This role is critical in driving operational excellence, leading complex launch implementations, optimizing clients programs for revenue growth and site retention. The role requires close collaboration cross-functionally with internal teams including Product, Customer Success, Sales, and Operator Partnerships.
You will be accountable for overseeing program performance at both a tactical and strategic level ensuring outstanding service design and service delivery while influencing internal and external stakeholders to deliver scalable, profitable, and high-retention solutions.
Key Responsibilities
- Client Sites Relationship & Program Ownership Own the day-to-day operations and relationship for a portfolio of 25+ client sites. Act as the primary point of contact, ensuring service reliability, on-time performance, and proactive issue resolution through regular cadence meetings and performance reviews.
- Operator Partner Management Manage and build strong relationships with third-party transportation operators. Hold them accountable for safety, service quality, and regulatory compliance while enabling scalable delivery in line with Zeelo's standards.
- Service Launch & Execution Support service design and feasibility in the pre-sales phase. Lead seamless service launches and ensure high-quality ongoing execution aligned with contractual and operational commitments.
- Operational Performance & Change Control Drive performance excellence by monitoring KPIs, managing incident response, and overseeing client and operator adherence to Zeelo's change request and communication processes.
- Retention & Growth Enablement Partner with Customer Success to support account growth and mitigate churn risk by providing operational insights, delivering data-driven reviews, and identifying continuous improvement opportunities.
- Commercial & Financial Accountability Ensure program costs align with client contracts and operator rates. Collaborate with Finance and Customer Success to maintain gross margin targets and site-level P&L visibility.
- Cross-Functional Collaboration Work closely with Sales, Product, and Operations teams to influence service design, tooling, and process improvements that support operational scalability and commercial success.
Key Performance Indicators :
Requirements :
Preferred Experience :