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DIRECT HIRE - Project Manager

Field Service Business Associate

Akkodis is seeking a Project Manager / Field Service Business Associate for a DIRECT HIRE POSITIION with one of the world's leading suppliers of intelligent energy supply and data management systems for moving machinery. The ideal candidate will come from a field / trade industry background (construction, electrical, plumbing, mechanical, HVAC, etc.) and estimation skills, basic Buildertrend, Bluebeam, MS office and SAP preferred.

This is Direct Hire position will operate onsite in Omaha, NE

Pay Range : $60K - $75K annually The rate may be negotiable based on experience, education, geographic location, and other factors.

This position is multi-faceted, in a medium-sized organization, so you must interact comfortably with other departments regularly. Must be comfortable in a technical product setting.

Estimating small service jobs and following up with customers on active quotations and orders.

Coordinating with the outside sales force on customer requests.

Processing purchase orders, job sheets, and customer invoices in a timely fashion.

Communicating with Field Service Technicians, customers, and sub-contractors about logistics and schedules of service jobs.

Managing short-term projects to successful completion.

Construction or general contractor experience is a plus.

Direct experience estimating or bidding such work is also a plus

The Field Service Business Associate / Project Manager works directly with the Service Business Specialist and Field Service Manager to support the current and long-term growth of the company’s Field Service business. This position performs many supportive duties, including quoting, sales order management, sales support, and managing small, short-term projects. The FSBA works closely with customers, Sales, Field Service, the Regional Repair Center (RRC), and others throughout the company to ensure customer satisfaction with our Service business. This position formally reports to the Director of Service – Americas but receives day-to-day direction from the Service Business Specialist and Field Service Manager.

The Field Service Business Associate must be able to handle multiple tasks in a fast-paced environment, be extremely well-organized, and take the initiative to complete assigned tasks – all while providing an exceptional level of customer service and cultivating strong relationships with customers and peers across many departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Fully support the company’s service business and opportunities throughout the Americas. Such support can take many forms as deemed necessary by the Service Business Specialist, Field Service Manager, and Director of Service – Americas.

Handle day-to-day customer requests, such as providing price and availability, and communicating the status of quotes, orders, and shipments. Involve technical personnel for more complex issues or product failures.

Work with customers primarily via telephone and email to determine product or project specifications related to the company’s’ service capabilities. Create quotations and provide technical documents to customers when needed.

Regularly follow up on active quotations and work with outside sales, Market Development Managers, or others as needed to put the company in the best possible position to win the business.

Routinely update customer records for accuracy and completeness during and after customer interactions.

Develop a basic understanding of the company’s products and of the applications in which they are used.

Collect and record details related to pending, active, and completed Service projects and sales orders. Keep meticulous records of what service work we have performed, invoiced, still need to perform, and still need to invoice. Ensure no information falls through the cracks.

Coordinate with the Field Service Group (FSG), Sales, customers, etc. for scheduling and completion of Service jobs.

As requested, quote Return Materials Authorization (RMA) evaluation and repair work and complete related paperwork or information. Work directly with RRC personnel as needed on such activities.

Outbound call and email customers as assigned for follow-up, lead qualification, prospecting, and other business development activities.

Proactively support and promote the Quality Policy throughout the organization, as demonstrated by day-to-day actions and decision-making.

Uphold and support Quality and EHS policies.

Travel is infrequent. However, travel to support a trade show or occasional visits to customer's facility or job site may be necessary to support the customer; facilitate learning; or improve knowledge of applications, markets, field issues, or usage of products.

EDUCATION and / or EXPERIENCE

Bachelor's degree in Business preferred or 2 year trade degree / or equivalent combination of education and experience.

Requires 3-5 years of expereience

Must possess "trade industry" experience (construction, electrical, plumbing, mechanical, HVAC, etc.)

If you are interested in this role, then please click APPLY NOW.

Equal Opportunity Employer / Veterans / Disabled

Benefits offerings include but are not limited to :

Medical

Dental

Vision

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance