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Solutions engineer • carrollton tx
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Customer Solutions Professional
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HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE
Job Purpose :
Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.
Job Responsibilities :
- Serve as the primary responder for customer inquiries and grievances.
- Address and rectify issues related to pricing, billing, credits, payments, and shipping.
- Navigate company systems and processes adeptly to independently resolve concerns.
- Offer proactive and efficient service to all customers, ensuring high satisfaction.
- Enhance customer retention by anticipating and meeting their evolving needs.
- Maintain strict adherence to order entry protocols.
- Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
- Keep customer account details current within Salesforce.
- Contribute to training and development of new hires through job shadowing.
- Other related duties and responsibilities as required or assigned.
Additional Responsibilities & Qualifications :
Work Experience :
Education :
What We Offer
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.