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Support engineer • minneapolis mn
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Electric Machinery Company, a division of WEG Electric Corp.Technical Support Service Engineer.Department : Engineered Services Department.
The Technical Support Service Engineer is responsible for p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Support Service Engineer.Electric Machinery Company, a division of WEG Electric Corp.Position : Technical Support Service Engineer.
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Accenture, a leading global professional services company.Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.I...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour)
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Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.
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Electric Machinery Company, a division of WEG Electric Corp.Position : Technical Support Service Engineer.Department : Engineered Services Department.
The Technical Support Service Engineer is respons...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Support Service Engineer
ELECTRIC MACHINERY COMPANY, a division of WEGMinneapolis, MN, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionFour (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering. Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred). Demonstrated sense of urgency to affect timely response and resolution to customer requests. Strong interpersonal skills, and ability to connect with internal and external customers. Effective communication (written and verbal) with internal and external customers. Demonstrated ability to effectively deal with difficult internal and external customers. Demonstrated project management skills, including direction of technical and non-technical staff, and customers. Ability to make recommendations regarding job methods. Ability to prioritize workload and shift work activities; to meet business needs and department goals. Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence. Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery. Ability and willingness to wear fall protection equipment. Physical ability to travel via public, commercial or personal transportation. Must possess an insurable driver’s license and a valid Passport.
Job Description
Job Description
Description :
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, Minnesota
Position : Technical Support Service Engineer
Department : Engineered Services Department
Primary Objective of Position :
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.
Major Areas of Accountability :
- Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
- Resolves service requests and promotes strong customer relationships.
- Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
- Creates and processes warranty claims.
- Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
- Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
- Other duties as assigned.
Qualifications :
Physical Requirements :
Salary : 65,000 to $80,000
Company cannot provide sponsorship for this position
Please, no agencies
Requirements :