Technical program manager serp_jobs.h1.location_city

Install Program Manager

The Install Program Manager (IPM) will work with management to ensure installation procedures adhere to Sonny's standard specifications as designed. The IPM will help further develop processes and procedures to standardize the installation processes for maximum efficiency, and teach these standardized processes to the equipment installation teams and managers.

Responsibilities

Further develop standard installation processes and procedures to meet Sonny's specifications and Equipment design standards.

Train installation managers in all regions on the standard processes and procedures giving them the tools and materials to train their local teams to these standards.

Schedule visits to all regions to work with local installation teams to confirm that the standard process and procedures are followed. Work with the local teams to identify any issues with processes or procedures and modify them as needed following the SPCA (System, Pathway, Connection, Activity) process.

Work with local and regional installation managers on any additional tools or materials they need for their teams to be successful and conform to safety best practices.

Work with National or Key accounts managers to understand any specific design or installation standards that must be met and communicate that with the regional teams to meet customer needs.

Work with the training development manager to develop the standards that all Installation technicians are trained on in the classroom and the field.

Work with Install Managers to continually advance install team members training.

Training new or current hires in related roles and providing continued development, training, and feedback to them on areas of improvement.

Establish KPIs to measure installation timelines and ensure profitable installations.

Monitor Field Service module to ensure regional adherence to standard processes.

Regularly communicates with management regarding the program's status and any problems or potential problems.

Forecasts potential schedule delays and develops alternate plans.

Provides direction to resolve complex problems, collaborating with others as appropriate; identifies trends.

Maintains accountability for the timely resolution of program-related issues.

Other duties as assigned

Qualifications

Bachelor's degree in a related field preferred.

3-5 years in Installation management or related field.

Demonstrated ability to oversee multiple projects simultaneously.

Ability to establish strong relationships within the organization to achieve results.

Ability to follow and revise project plans to meet project milestones and objectives.

Strong computer skills with proficiency in Microsoft Office Suite, Google Suite, and project management software.

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource our PEOPLE! We invite you to explore our opportunities and grow your career with us. We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include : 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.