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Overview

The mission of the Information Technology Group (ITG) is to develop, implement, and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

The User Account Technician (UAT) position is a member of the ITG Digital Identity and Access (DIA) team and provides technical support for creation, modification and deletion of user accounts. The UAT is the central point for OHSU and OHSU health care partner’s access to the OSHU network, email, and enterprise-wide applications. A secondary function is the creation of departmental file shares and secure file areas for collaboration or where confidential data is stored in compliance with HIPAA and other security regulations or policies. The UAT serves as a second level support for access control security issues pertaining to account privileges and OHSU resource authorization.

The UAT is held to a high degree of confidentiality, due to the nature of work within the department, and functions as steward to OHSU information systems. This position works closely with the OHSU Office of the Information Privacy and Security Officer (OIPS) and the OHSU Legal department for unique, abnormal, or confidential access requests and data breaches.

The activities of the UAT are governed by the OHSU Office of the Chief Privacy Officer policies OIPS, OHSU Information Privacy Policies (IPPs), OHSU Information Security Policies (ISPs), ITG Security and Technical Directives, and all pertinent OHSU policies and procedures.

ITG employees are responsible for the security of OHSU technology. In exercising their duties, ITG employees must follow OHSU’s IPPs, ISPs, and incorporate security measures in the delivery of their everyday tasks. ITG employees are also required to report security concerns to OIPS and / or ITG security teams.

Function / Duties of Position

General Network and Enterprise-Wide Application, File & Account Access Administration

Following pre-defined SOP’s, HIPAA guidelines and OHSU policies, create, process, manage, disable or terminate user accounts, and system accounts for : OHSU Enterprise level and Health Care Partner, where applicable, access as controlled and maintained by ITG :

• Implement Enterprise and core application user access requests by creating client access accounts within service level agreements. Communicate with the customer to clarify requests, suggest alternate solutions within ITG policies and guidelines and handle non-standard access requests.
• Create / Modify non-standard Active Directory users and groups. Examples include privileged accounts, function code pagers, etc.
• Create / Modify Active Directory User objects for application service accounts, auto-log on workstations, and other non-user network accounts.
• Create / Modify Active Directory groups for managing user access to applications, systems, and other resources. Configure identity management system entitlements when applicable.
• Assist in setting up secure departmental file shares. Understand and apply inherited and explicit rights filters to these shares. Set up DFS mounts and tie NTFS file shares to those domain controlled name spaces using OHSU provided technology.
• Create / Modify Exchange objects such as shared mailboxes, distribution lists, and resources.
• Manage and understand the security role of data stewards for AD groups, entitlements, Exchange objects, X drive access groups, and other objects.
• Utilize ITG standard technology used to track reported incidents.
• Manage and resolve complex customer access issues.
• Provide for change management of operational procedures.
• Provide tier-2 access issue support for ITG departments and direct OHSU user base when applicable.
• Utilize ITG standard means of communication technology to act as a Subject Matter Expert in support of tier-1 inquiries.
• Lead, coordinate, and participate in key process improvements for account management processes that positively impact customer service delivery.
• Provide the highest degree of data security and integrity through diligence and daily monitoring; provide analysis of security issues and make recommendations for resolution.
• Provide for implementation of confidential access requests discretely and in accordance with all applicable policies
• Create audits for account inactivity across all systems and expire per service level agreement.
• Provide complete, timely and accurate documentation describing access provisioning using current administrative tools.
• Participate in system testing during upgrades or maintenance windows for DIA supported technologies.

Oracle Production (FISPRD) and Oracle Development Account Administration

Routine Operations :

Other Duties as Assigned

Required Qualifications

Experience :

Job Related Knowledge, Skills and Abilities (Competencies) :

Preferred Qualifications

Additional Details

Schedule : Monday - Friday 7 : 00am – 6 : 00pm. May include overtime as required to meet deadlines.

Benefits

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or