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Emerging Markets - Technology Field Technician

Emerging Markets - Technology Field Technician

RDO Equipment Co.Fort Worth, TX , US
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This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$70000 - $100000 / year

Compensation & Benefits :

  • Average $70,000 to $100,000+ your first year, with top earners well into six figures
  • Guaranteed base salary plus commissions
  • Comprehensive benefits package and a company vehicle
  • Training and development, as well as opportunities to grow within the organization

Specific Duties Include :

  • Perform onsite service, installations, and product support across the area of responsibility.
  • Install Carlson Machine Control on various customer machines.
  • Install GPS base stations.
  • Measure up and calibrate machines.
  • Train operators on use of Carlson Grade software.
  • Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
  • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
  • Document machine information and repairs completed on work order, including parts and fluids used.
  • Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
  • Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
  • Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
  • Monitor customer satisfaction.
  • Profile customer’s machines, vehicles, and demographic information.
  • Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
  • Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
  • Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
  • Provide technology updates and solutions.
  • Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company / location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

    • Job Requirements :

  • 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
  • Experience in GPS or machine control technology is preferred but not required
  • Travel expectations : 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
  • Strong computer skills
  • Strong communication skills
  • Excellent customer service skills
  • Candidates must have valid work authorization and be able to work in the without company sponsorship
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    Field Technician • Fort Worth, TX , US

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