Inside Sales Representative (Bilingual - Hindi, Food Distribution, FMCG, CPG)

Job Description

Job Description

Description :

• Sales Management : Consistently manage and grow weekly sales orders from assigned accounts through phone calls, online communication, and occasional field visits.
• Client Engagement : Regularly engage with clients via phone, email, and occasional in-person visits to assess needs, manage inventory, enhance sales through upselling / cross-selling, promote trials / samples, and maintain promotion awareness.
• Product Expertise : Develop and maintain an in-depth knowledge of product offerings to provide tailored recommendations.
• Collections Support : Assist the collections team in securing timely payments from accounts, including necessary follow-ups.
• Relationship Cultivation : Cultivate strong relationships with grocery and restaurant clients, advising on product selections and order processes.
• Issue Resolution : Address customer inquiries and resolve issues promptly, logging and tracking significant concerns for resolution.
• Warehouse Support : Coordinate with the local warehouse supervisor to complete order fulfillment and support local customer pick-ups. Troubleshoot fulfillment issues in Odoo ERP, WMS system (similar to Netsuite).
• AR Responsibilities (as needed) : Create invoices, receive, process, and post incoming payments. Resolve client billing questions and concerns. Reconcile invoices and payments for assigned accounts. Maintain follow-ups based on aging receivables for each assigned account.
• Data Analysis : Analyze sales data to identify opportunities to increase market share and wallet size.
• Market Insights : Stay informed about market trends and competitors, providing regular insights and reports to management.
• Strategy Implementation : Collaborate with the business strategy team to implement sales insights in daily account management.
• Marketing Participation : Participate in both virtual and occasional field marketing activities, product demos, and industry events to penetrate new markets.
• Lead Generation : Engage in cold calling, email campaigns, and occasional in-person visits to generate new client leads.
• Reporting : Provide management with reports on customer needs, potential new products or services, and competitive activities.
• Technology Adoption : Assist customers in adopting new technologies and e-commerce platforms.
• Additional Duties : Perform additional duties as required to meet business needs.

Benefits

Requirements :

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Schedule

Why Us? Join Premier Food Supplies (PFS) , a leading distributor in the food and beverage industry for over 20 years. PFS is an equal opportunity employer committed to a diverse and inclusive workplace.