Inside Sales

Customer Service Manager

Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for their dedicated branch and other branches.

Job Duties and Responsibilities

• Manages price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.
• Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.
• Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.
• Participates in resolving customer concerns and follows-up to ensure customer satisfaction.
• Develops and manages daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.
• Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.
• Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.
• Communicates customer sales, concerns, and requirements to Outside Sales team.
• Consults with engineering and quality staff on regulation requirements or design changes.
• Prices all RFQ opportunities.
• Coordinates all purchased products with vendors and purchasing department.
• Performs other related duties as assigned.

Skills

Education

Work Experience

Physical Requirements

Compensation