Information Technology - Operations - Technical Transformation Manager

I am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone.  I am currently recruiting for a Technical Transformation Manager for one of our direct clients in the US.  Below are the specs for the role :

Job Title : Technical Transformation Manager

Work Location : Denver, CO (Remote Accepted)

Duration of Assignment : 6+ Months

Pay Rate Range : $90.00 - $110.00 / hr on W2

Job Description :

The Service and Contact Center Technical Transformation Manager will lead the strategic assessment and redesign a service operating model to enhance performance, streamline processes, optimize people and governance, and facilitate modernization towards future-state Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solution. This role involves managing the transformation project lifecycle, collaborating with stakeholders to gather requirements, design future state models, and ensuring effective change enablement and vendor onboarding. The manager will work closely with cross-functional teams to prepare detailed implementation schedules and drive successful modernization initiatives.

Key Responsibilities :

• Assess the current service operating model to identify strengths, gaps, and improvement opportunities.
• Develop and implement a strategic plan for designing future-state service models aligned with transformation goals and business strategy.
• Lead high-level phone tree and process mapping to prepare for CCaaS / UCaaS modernization.
• Collaborate on the requirements gathering process and prioritize essential business and operational requirements for future-state solutions.
• Establish governance structures and guide stakeholder change strategy to facilitate smooth transitions.
• Manage project timelines, deliverables, and communications to ensure a successful implementation of modernization plans.
• Coach and lead the team to successful execution of the engagement priorities and deliverables. (provide hands-on management / review of the work materials and supporting the team)
• Act as the primary liaison between various stakeholders, ensuring consistent and effective communication throughout the project lifecycle.
• Support project management and change enablement activities, including vendor onboarding and preparing integrated implementation plans.

Skills :

Key Requirements :

Click “ APPLY ” to send your resume for this role or you can send an email to me at Yashi.Srivastava@artech.com . You can also reach me directly at 973.604.7371 .

Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies.  We have dedicated professionals that will help you with your next career move.  Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles.  There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy.

Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.