Inside Sales Supervisor

Inside Sales Supervisor

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds : the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.

The Inside Sales Supervisor oversees the inside sales team ensuring a high level of customer service, profitability, and leads team to grow divisional sales. Supervises inside sales force of sales / customer service professionals. Assists with the development of strategic changes in both the Minnesota Coil and Plate Division's sales strategy. Assists in the effective resolution of complex customer issues. Ensures high-quality customer service on-time delivery according to customer specifications. Supports division initiatives focused on process improvement and Flawless Execution (Fe). Ensures proper training and development of sales team. Responds to customer inquiries in a timely manner, treating customers courteously. Discusses material and processing requirements with customers and suggest value-added options / solutions based on customer requirements, including applicable @types, grades, sizes, tolerances, processing possibilities, packaging and delivery. Develops individual quotes and / or contract pricing with input from General Manager, Sales Manager and Field Sales Representatives as needed. Leads team to enters accurate and thorough customer information, including customer records, sales orders, part specs, production specifications, packaging information, and claim forms. Reviews customer forecasts and consumption with ISRs. Expedite orders with short lead times or unusual requirements and review production backlogs with production planning supervisor. Prepares accurate and thorough customer stocking program, sales and customer reports. Elicits feedback from customers regarding products, services, pricing, overall performance, and status of open quotes to monitor customer satisfaction. Works to position Olympic Steel as the supplier of choice in future business transactions. Keeps Outside Sales, Sales Management and others (as necessary) informed of all pertinent customer information, including unusual orders, inquiries, adding new facilities / equipment, bidding on large jobs, work stoppages, other. Develops divisional sales through managing cold call campaigns. Enforces completion of open orders due reports from all ISRs. Able to quickly make decisions regarding pricing and inventory availability to assist with quotes.

Pay Range : $70,000 - $85,000 annually

Qualifications

• Bachelor's Degree or related experience
• Knowledge of customer service standards, products and procedures
• Skilled at MS Word, PowerPoint, MS Excel applications and production control computer systems
• 5+ years of related experience
• Ability to learn systems and how to extract and summarize data using multiple program(s)
• Proficient in Microsoft Office applications, with strong Excel skills
• Strong statistical analysis skills
• Experience in fabrication

Why Work for Olympic Steel

Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world.