Inside Sales Representative

Inside Sales Representative

Under the general direction of the Manager, Inside Sales, the Inside Sales Representative (ISR) will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

What You'll Do :

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability, or specifications as needed.
• Present price, credit, and terms in accordance with standard procedures and customers' profitability profiles.
• Accurately process customer transactions, including orders, quotes, or returns.
• Obtain information from vendors relating to shipment dates and the expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size through cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Educate customers about terminology, features, and benefits of products to improve sales and customer satisfaction related to products.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows, or reading IT trade journals.
• Set up and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

Qualifications & Interests :

Estimated Pay Range

$60,000 - $70,000 USD

The perks :

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.