Help Desk Technician

A company is looking for a Help Desk Technician - Tier 1.

Key Responsibilities

Provide first-line support to end-users via phone, email, and ticketing system

Troubleshoot and resolve issues with Windows operating systems, Microsoft Office applications, and peripheral devices

Administer user accounts in Active Directory and manage Office 365 accounts

Required Qualifications

Associate's or Bachelor's degree in a related field preferred

Minimum 2-3 years of IT support experience, preferably in an MSP environment

2+ years of experience in Active Directory and Office 365 administration

2+ years of VPN troubleshooting experience

Solid understanding of local area networks (DNS, DHCP, IP)