A company is looking for a Support Specialist to provide customer support through chat, email, and video conferencing. Key Responsibilities Provide timely support to agency product customers via chat, email, and Zoom Utilize sales support tools to enhance customer interactions Learn and adapt to software platforms quickly to assist customers effectively Required Qualifications 1 year of experience in a customer-facing support role in fintech, insurtech, or SaaS Willingness to work PST hours (9am to 5pm) Understanding of common sales support tools like chat and shared inboxes Typing speed of at least 55 wpm Experience with Hubspot and Stripe is a bonus
Support Specialist • Dorchester, Massachusetts, United States