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Senior Service Insurance Specialist
Global Technical TalentWorcester, MA, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHandle customer inquiries across multiple states, providing insurance advice and support with minimal escalation. Counsel, educate, and recommend coverage options aligned with underwriting guidelines. Perform full account reviews on all calls, securing additional coverage or referring to Sales team for final binding. Process policy changes, billing adjustments, and payment plan updates. Review and draft responses to written customer requests. Maintain policy and billing records , ensuring accuracy and compliance. Manage call center volume while adhering to service level standards. Participate in training to strengthen service skills and prepare for career growth. 2+ years in Personal Lines or P&C insurance roles Call center experience strongly preferred Active P&C License or PL Producer License Bachelor's degree (preferred, or equivalent work experience) Background in needs-based coverage offerings Prior experience in a multi-state insurance environment Licensed P&C insurance expertise Customer service and call handling Policy and billing adjustments Strong written / verbal communication Time management and organizational skills Conflict resolution and customer advocacy Proficiency with call center and virtual platforms (Avaya, NICE, POS systems) Critical thinking and problem-solving Adaptability to shifting priorities Relationship building with agents and insureds Ability to work with minimal supervision Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
Primary Job Title :
Senior Service Insurance Specialist
Alternate / Related Job Titles :
Personal Lines Insurance Specialist
Customer Service Insurance Advisor
Licensed P&C Insurance Specialist
Insurance Service Representative
Insurance Call Center Specialist
Location : Worcester, MA
Onsite Flexibility :
Hybrid - 2-3 days per week onsite
Job Details :
- Position Type : Contract to Hire
- Pay Rate : $25 - $26 / hr
- Shift / Hours : Monday-Friday, 7 : 00 AM - 9 : 30 PM ET; Rotating Saturday, 9 : 00 AM - 5 : 00 PM ET.
Job Summary :
We are seeking a Senior Service Insurance Specialist to join our Customer Service Center team. You will work with independent insurance agents and customers to deliver exceptional service and ensure comprehensive personal lines P&C coverage. Candidates must have an active Property & Casualty (P&C) license or Personal Lines Producer license .
Key Responsibilities :
Required Experience :
Nice-to-Have Experience :
Required Skills :
Preferred Skills :
Additional Skills :
Benefits :
About the Client :
A U.S. property and casualty insurance company providing coverage for businesses, homes, and automobiles. Partnering with independent agents and brokers to deliver value and protection to customers nationwide.
About GTT :
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number : 25-25692
#gttic #gttjobs
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