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Inside Sales Representative

Inside Sales Representative

Genalco IncNeedham Heights, MA, US
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Job Description

Job Description

About Genalco Inc.

Genalco is a leading supplier of construction equipment attachments and industrial products, serving contractors, municipalities, and service providers across New England. With a reputation built on reliability, responsiveness, and deep product knowledge, we help our customers keep their operations running smoothly and efficiently.

Position Summary

We are looking for a driven and customer-oriented Inside Sales Representative to join our team. This role is responsible for managing inbound sales inquiries, providing expert product guidance, and supporting our customers with timely and accurate solutions. The ideal candidate will have experience in construction, industrial products, or related fields and a passion for helping customers find the right solutions for the job. This person will have a proactive sales outreach and deliver exceptional customer service.

Responsibilities

Sales & Customer Engagement

  • Respond to incoming calls, emails, texts and in‑person visits to provide solutions, pricing, and order support with professionalism and urgency.
  • Initiate outbound calls to prospect and deepen relationships with current clients—contractors, fleet managers, purchasing agents.
  • Match customer needs with our product offerings across a wide range of categories.
  • Collaborate with outside sales and operations teams to ensure customer satisfaction and timely order fulfillment.
  • Follow up on quotes, leads, and customer requests to drive sales and support repeat business.
  • Maintain accurate records in CRM and ERP systems.

Product Expertise & Support

  • Maintain deep familiarity with Genalco’s extensive product lines—from heavy‑duty teeth and edges to hydraulic and safety / industrial supplies.
  • Offer guidance on specifications, availability, and application best practices.
  • Serve as a support bridge to outside sales and branches.
  • Complete ongoing training and development programs.
  • Stay informed on product updates, industry trends, and customer needs.

    • Sales Process & Documentation

  • Generate accurate quotes, process orders, and coordinate deliveries and backorders.
  • Log customer interactions and maintain sales pipeline data within CRM / ERP systems.
  • Liaise with warehouse and purchasing to ensure inventory aligns with customer demand.

    • Qualifications

  • Experience in inside sales, customer service, or technical support in construction, industrial supply, or related sectors.
  • Strong communication (both written & verbal) and interpersonal skills with a proactive, customer-first approach.
  • Ability to understand technical specifications and recommend appropriate solutions.
  • Proficiency in Microsoft Office; experience with CRM and ERP systems preferred.
  • Detail-oriented, organized, and capable of managing multiple priorities.
  • Self-motivated – take ownership for your work and pride in it.
  • Ability to listen and understand customers’ needs to work with them to solve their challenges.
  • High school diploma required; associate or bachelor’s degree preferred.
  • Must have a valid driver’s license and maintain a clean driving record.

    • What We Offer

  • Competitive compensation and full benefits package : medical, dental, 401(k), and paid time off.
  • Family-owned company with a strong reputation and loyal customer base.
  • A longstanding growing company serving New England & the Northeast.
  • Opportunities for growth and professional development.
  • Supportive and collaborative team environment.

    • Why You’ll Love Working at Genalco

    At Genalco, your work has meaning—you’re supplying the tools that help build roads, bridges, and infrastructure. You’ll be part of a team that values trust, expertise, and service excellence. If you’re passionate about forging customer relationships, diving into technical product knowledge, and achieving sales success, you’ll fit right in.

  • This job description does not encompass all responsibilities. Additional duties may be assigned by your supervisor as needed.
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    Inside Sales Representative • Needham Heights, MA, US

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