Director, Information Technology

Director, Information Technology

The Director, Information Technology oversees all aspects of computer technical support services and help desk operations and coordinates activities for University-wide IT projects. The incumbent in this position directs internal teams in the execution of initiatives as they relate to computers, application support and services, and strategic IT initiatives. This position exercises considerable judgment by making decisions in unprecedented situations.

Department Specific Functions

• Formulate and execute a strategic IT plan that aligns with the institution's mission, vision, and objectives.
• Champion College initiatives related to infrastructure, computing, cloud, and IDE environments for faculty, researchers, and students.
• Interpret and apply University IT policies and procedures, ensuring administration, staff, and faculty are kept informed.
• Develop a long-term sustainable strategy to support academic, research, and administrative objectives.
• Oversee daily operations and lead staff to achieve departmental goals and objectives through an effective performance management system.
• Collaborate with UMIT on university-wide projects and initiatives that align with and benefit both College and University strategic goals.
• Design and evaluate technology and project plans, ensuring timely and budget-compliant completion.
• Work with leadership teams to identify technology needs, prioritize initiatives, and allocate resources effectively.
• Stay updated on the latest technologies and trends in higher education IT to provide well-informed recommendations for future advancements.
• Ensure the availability, security, and reliability of IT services and infrastructure, including disaster recovery and business continuity plans.
• Supervise the provision of technical support services to faculty, staff, and students, ensuring timely resolution of IT-related issues.
• Work with academic and administrative departments to assess technology needs, recommend appropriate solutions, and manage IT projects effectively.
• Promote a customer-oriented approach, ensuring a positive user experience and maintaining high satisfaction levels with IT services.
• Encourage professional development opportunities to enhance the technical skills and knowledge of the IT team.
• Establish clear expectations, provide ongoing feedback, and conduct performance evaluations.
• Identify cost-saving opportunities, negotiate vendor contracts, and evaluate the effectiveness of IT investments.

Minimum Qualifications

Education : Bachelor's Degree in relevant field required

Experience : Minimum 7 years of relevant experience. Any relevant education, certifications and / or work experience may be considered.

Knowledge, Skills and Attitudes :

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply.