Instructional Designer (Hybrid) Acton, Mass. or San Diego, CA

Insulet started in 2000 with an idea and a mission to enable people living with diabetes to enjoy simplicity, freedom, and healthier lives using the tubeless Omnipod® product platform. In the last two decades, we have improved the lives of hundreds of thousands of people living with diabetes by using innovative technology that is wearable, waterproof, and lifestyle-accommodating. Insulet recently launched the Omnipod® 5 System, a tubeless automated insulin delivery system featuring integration with the Dexcom G6 CGM and the option to control the System using an App on the user’s mobile phone.

We are looking for creative, user-focused Instructional Designer to be a part of our expanding Instructional Design team. We’re re-imagining how our customers learn to use our products through innovation in our product training methods, learning materials, user guides, and embedded learning.

Position Overview :

In this role, the Instructional Designer will be responsible for developing and maintaining end-user learning experiences for Insulet’s products and services. The Instructional Designer will support the learning design for one or more products in the Omnipod portfolio, taking eLearning and video tutorials from storyboarding through commercial implementation and further developing and updating our materials for end user instruction throughout the lifecycle of a product. The position has a strong collaboration with and coordination with stakeholders including technical disciplines, regulatory, medical affairs, product labeling, and commercial and marketing functions.

Responsibilities :

Plan, coordinate, collaborate, and execute on the maintenance and / or creative development of learning materials for market launches (or related milestones) of a product’s customer facing product instruction.

Explain concepts and features in simple, layperson language (8th grade level or below), tailoring your writing style to various age groups and audiences to maximize content retention.

Organize and drive timely reviews and iterations with all subject matter experts and stakeholders (both internal and external) of all instructional documents being developed, particularly with UX, Medical, and Human Factors.

Facilitate product training development for human factors testing (when relevant) to demonstrate that instructional material is easy to understand, learning objectives are achieved, and use error risks are reduced.

Maintain, in a detailed and organized manner, the electronic libraries of all materials used in the development of instructional materials from development phases through release to production.

Ensure efficient release and quality hand-off of outputs to MLR teams for timely review, approval, and sustained design control and production.

Actively participate on improvements to processes for operational efficiency and effectiveness.

Report on all tasks and progress on execution following organizational practices and standards established by Program Management and project leadership.

Support and maintain documentation links between Insulet and all external partners.

Education and Experience :

BA or BS in a discipline related to instructional design and learning technologies (such as communication, education, psychology, or clinical education), or 3 years related experience creating educational, technical, or labeling materials for a medical device manufacturer and / or equivalent combination of education or experience.

Healthcare, life sciences, or diabetes experience preferred.

Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products.

Skills / Competencies :

To craft our content :

Creativity and empathy to recognize and address the learner’s challenge.

High level of competency in applied writing skills, especially writing for a lay user audience.

Ability to learn and communicate technical concepts clearly and effectively, with a focus on storytelling and learning objective outcomes.

Precise attention to detail for technical documentation.

Competency with each phase of instructional content development : analysis, design, development, implementation, and evaluation.

To succeed as an individual contributor :

Excellent project management abilities & process development skills.

Able to coordinate responsibilities for the program in your care.

Eagerness and aptitude to learn new technologies quickly.

Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters.

To collaborate as a part of our team :

Strong interpersonal skills and track record of building collaborative relationships.

Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions.

Comfort with a dynamic agile software development environment.

Ability to make problems visible and actively participate in solution-finding.

​To work with our tools :

Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint.

Proficiency with content development tools : Adobe InDesign, Articulate Storyline, Figma, Camtasia (preferred).

Experience producing accurate records within a quality management or similar documentation system.

Physical Requirements :

Limited business travel is required. Must be able to perform job functions effectively while traveling.

Additional Information :

NOTE : This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office up to 3x / week; may work remotely other days). #LI-Hybrid

Additional Information :

The US base salary range for this full-time position is $92,475.00 - $138,712.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ : PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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