Unified Communications Administrator, FT, Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Working under minimal supervision performs basic to intermediate troubleshooting, maintenance, configuration, moves, adds and changes of multiple Unified Communications solutions, Legacy PBX and basic network configurations ensuring adherence to established departmental procedures and standards. This position assists in proactively identifying potential issues to ensure uninterrupted service. Provides technical investigation for all Prisma Health customers to isolate issues and develop strategies to restore or activate services. Provides support for Network Engineers and Sr. Network Engineers to complete projects, upgrades, and troubleshoot network and telephony systems. Participates in On-Call rotation and after hour cutover support. Handles incidents, problems and requests within the defined Prisma Health IT service level agreements.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's values : Inspire health. Serve with compassion. Be the difference.

Troubleshoots basic Incident and Problem tickets relating to hardware and or software issues ensuring response is within the established Prisma Health service level agreements. Appropriately escalates unresolved issues

Performs moves, adds, changes, project support and status updates for UC and Contact Center Systems that support all Prisma Health facilities.

Interacts with Network Engineers and Sr. Network Engineers to assist with complex network and unified communications projects.

Provides documentation support for Unified Communications, Contact Center and Legacy Voice systems.

Monitors the Unified Communications Infrastructure and provides updates and maintenance on UC monitoring tools.

Performs other duties as assigned.

Supervisory / Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - Associate degree

Experience - Five (5) years related work experience.

In Lieu Of

In lieu of the education and experience requirements noted above, an equivalent combination of work / academic experience and certifications may be considered.

Required Certifications, Registrations, Licenses

Network + Certification preferred

Knowledge, Skills and Abilities

Ability to design and implement functional networks

Ability to configure, manage, and maintain essential network devices

Ability to use devices such as switches and routers to segment network traffic and create resilient networks

Ability to identify benefits and drawbacks of existing network configurations

Ability to implement network security, standards, and protocols

Ability to troubleshoot network problems

Ability to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. - Preferred

Ability to support the creation of virtualized networks - Preferred

Work Shift

Day (United States of America)

Location

Greenville Memorial Med Campus

Facility

7001 Corporate

Department

70019043 ITS Unified Communications

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.