Senior Technician / Engineer IT Infrastructure Operations

Under the direction of the Manager, responsible for the installation, configuration, testing, and production support of server and client based systems.

Production Maintenance

• Supports production environment : Logs and tracks problems, responds to questions / support requests, and meets established service levels.
• Assesses and communicates impact of user problems. Assigns outstanding problems to appropriate support group / individual, and ensures priorities and deadlines are established.
• Performs regular follow-up according to procedures, and confirms resolution with user prior to closing problem reports.
• Monitors system performance levels, and develops appropriate alerting and reporting processes.
• Implements program / system updates and enhancements in accordance with corporate policies and Information Technology (IT) standards.
• Assists in application system updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces.
• Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades. Maintains knowledge of assigned products and services. (Engineer) Develops documentation of IT procedures, system configuration standards, maintenance, and upgrades. Maintains knowledge of assigned products and services.
• Follows risk management guidelines and procedures, and ensures compliance with applicable BOH policies.
• (Engineer) Participates in disaster recovery execution and testing.

Implementation

Systems Analysis

Testing

Vendor Management

Leadership

Develops and communicates career goals to management, works with management to develop plan for achieving career objectives.

Business Partnership

Performs all other miscellaneous responsibilities and duties as assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.