Information Technology Specialist (Entry Level)

Information Technology Specialist (Entry Level)

Salary

$15 - $22 an hour

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job Type : Full-time

The Clay Cooley Auto Group was established in 1998 when Clay bought his first dealership in the heart of the Dallas / Fort Worth area. Built on the principles of solid customer service and a great buying experience, the business has grown to 18 dealerships around the DFW area. The dealerships include Nissan, Chevrolet, Mitsubishi, Kia, Volkswagen, Hyundai, Cadillac, and Chrysler / Dodge / Jeep / Ram stores.

The growth of the business has created the need for additional IT support staff to assist with the day-to-day operations of The Clay Cooley Auto Group. Come be a part of our growing team!

We are seeking a talented, yet motivated, individual to join our Technical Support team. The ideal candidate is eager to serve, well organized, dynamic, customer-focused, and proactive. This candidate is a dedicated team player and possesses advanced multi-tasking and problem-solving skills as they relate to IT.

Role Overview

The Information Technology Specialist (Entry Level) position is a full-time entry level position at Clay Cooley Auto Group. The core responsibilities of the IT Specialist include responding to service requests via phone, email, etc., confirming customer information, and creating service tickets with clear and thorough documentation, and providing first level troubleshooting and problem resolution.

The ideal candidate will have a general knowledge and understanding of basic networking and Windows-environment fundamentals. Additional tasks performed include Active Directory, Office 365, and application password changes.

This is a full-time position that requires a solid technical foundation via formal education or real-world experience. A basic understanding of computers, servers, and networking is essential for success in the position.

Key Responsibilities

• Provide remote support by answering, evaluating, and resolving incoming telephone, voice mail, and email requests from users experiencing problems with hardware, software, networking, and other computer related technologies in a timely manner
• Provide prompt and effective technical support
• Excellent communication and customer service skills
• Identify, research, and resolve technical issues
• Troubleshooting hardware / software issues
• Explain issues and resolutions to end users in a simplified, non-technical manner
• Ability to document support issues and update users in a detailed fashion
• Build and repair windows pc's, laptops, and mobile devices
• Network configuration and connectivity
• Network printer support
• Troubleshooting printers
• Phone support
• Image desktops and laptops
• Printer replacement

Skills

Education / Experience

Required Qualifications

Preferred Qualifications