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Accounts manager • detroit mi
Assistant Manager of Student Accounts
Henry Ford CollegeDearborn, MIPATIENT ACCOUNTS REP
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Henry Ford CollegeDearborn, MI- serp_jobs.job_card.full_time
Position Description Summary
Henry Ford College presents an opportunity for an Assistant Manager, Student Accounts.
The Student Accounts Assistant Manager would be responsible for day-to-day supervision of the Cashiers Office Teller staff. Oversight duties would include assigning and monitoring tasks. Tracking task completion, cross training between Daily Log and Vault Reconciliation, monitoring IM coverage, signing off on daily reconciliations and maintaining attendance records as support documentation. This position would be the first responder to escalated concerns from student customers at the office window. The position would be responsible to respond to complex student account receivable questions from internal customers.
The position of Assistant Manager would report directly to the Bursar, Supervisor. Logistically the Bursar would not be within the Cashiers Office. To facilitate a smooth customer service flow, the Assistant Manager would make independent decisions. The Assistant Manager will need to analyze issues, know college policy, and make decisions that fall within the policy guidelines. Deviations from prescribed practice and policy would require approval from the Bursar and / or Executive Director. For this position, it is critical for the Assistant Manager to build collaborative relationships, internally and externally, to better serve students. Access to subject matter experts create opportunities for customer-driven quality and successful interactions for the Student Accounts Office.
Core Competencies and Qualifications
- Bachelor’s Degree in a business-related discipline. An educational concentration in accounting / finance or accounting / finance work experience.
- Prior supervisory experience preferred.
- Computer literacy at a proficient level. Proficient in Microsoft Office products.
- Display ability to effectively communicate to build collaborations.
- Analyze situations and apply proper judgment to resolve difficult customer service interactions.
The most successful candidate will have a career that reflects the following :
Essential Duties and Responsibilities including but not limited to
Additional Position-Specific competencies that will contribute to success in this role :
Additional Information
REWARDS THAT LAST A LIFETIME
Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families.Being an industry leader means giving back to our most valuable asset – our employees.
HFC Offers :
01 Do you have a bachelor’s degree in a business-related discipline, with a concentration in accounting / finance or relevant work experience in accounting or finance?
02 Are you proficient in Microsoft Office products?
03 Are you currently eligible to work in the United States of America?
Required Question