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Business operations analyst • berkeley ca
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Business Operations Analyst
Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram's all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it's working : over 2,000 eye care professionals rely on Anagram to manage their insurance billing. Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.
We're looking for a sharp, resourceful, and driven Business Operations Specialist to help us level up how we work. This role is all about making sure we're running efficiently, focusing on what matters, and using data to drive smarter decisions. If you love solving complex problems, digging into data, and optimizing processes (without sweating the small stuff), we'd love to hear from you.
What You'll Do
- CRM & Sales Ops : Keep our CRM and sales workflows humming. Lead management? Automation? Process improvements? You're on it.
- Customer Success Ops : Make sure renewals, upsells, and customer workflows are seamless and effective.
- Data Insights : Build dashboards, analyze data, and turn insights into action. Help the team see the bigger picture and make better decisions.
- Internal Product Support : Work with the product team to research, specify, and prioritize R&D tickets.
- Product Launches : Help us plan and execute successful launches by keeping everyone aligned and focused.
- General Ops : Streamline billing, improve processes, and tackle the day-to-day ops challenges that come up.
- Cross-Team Collaboration : Work closely with sales, customer success, marketing, and product to keep everyone moving in the same direction.
Who You Are
What You Bring
Anagram offers employees :