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Call center representative • chesapeake va

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Distribution Center Manager

Distribution Center Manager

Architectural Surfaces GroupChesapeake, VA, US
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Launching in 2025, the Norfolk Distribution Center (DC) will become a critical element of the ASG supply chain serving Core, Boutique, and Ceramic Matrix locations throughout the East Coast and Mid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative

Call Center Representative

notifyMDChesapeake, VA, US
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Part-Time Call Center Representative.MD is seeking dedicated and detail-oriented.Part-Time Call Center Representatives.In this vital role, you'll provide friendly, professional, and comprehensi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Overnight Call Center Representative - Chesapeake

Overnight Call Center Representative - Chesapeake

NotifyMDChesapeake, VA, United States
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Overnight Call Center Representative.MD is seeking dedicated and detail-oriented.Overnight Call Center Representatives.In this vital role, you'll provide friendly, professional, and comprehensive s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Apex Focus Group Inc.Portsmouth, VA, United States
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Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Business Development Center Sales Representative

Business Development Center Sales Representative

Cavalier MazdaChesapeake, VA, US
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Business Development Center Sales Representative.Cavalier Mazda is looking for a motivated .Business Development Center (BDC) Sales Representative. In this role, you’ll play a key part in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Web & Contact Center Representative

Web & Contact Center Representative

SentaraNorfolk, VA, United States
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Sentara Health is now hiring a Web and Contact Center Representative!.Responsible for responding to all consumers inquiries for information and service through Sentara's web and interactive call ce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Part Time Call Center Representative

Part Time Call Center Representative

Movado GroupRemote, Virginia
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The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.The Customer Service Representative will be responsible for answering incoming customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Web & Contact Center Representative

Web & Contact Center Representative

Sentara HealthcareNorfolk, VA, US
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Web And Contact Center Representative.We are seeking a Web and Contact Center Representative to join our team at Sentara. In this role, you will respond to community-based inbound calls and web inqu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Rep / ADP Small Business support

Call Center Rep / ADP Small Business support

ADPNorfolk, VA
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Associate Client Support Consultants.Are you ready to join a company offering career advancement opportunities throughout your career journey?. Do you want to join a company with award-winning train...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Banquet Server- On call

Banquet Server- On call

Rivers CasinoPortsmouth, VA, US
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Take food / beverage orders, serves food and beverages to customers in a friendly, efficient, and professional manner while ensuring a positive experience for all customers.Serves customers as part o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Claim Center Representative

Claim Center Representative

CHUBBChesapeake, VA, United States
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At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients.We strive to be the preferred choice for individuals and businesses seeking comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Center Director

Center Director

CHILDRENS HARBORNorfolk, VA, US
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Children’s Harbor is a non-profit early childcare center that advocates for access to quality early care and education for all children. Hampton Roads since 1911, thus we have helped hundreds ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

Mass MarketsVA, US
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

MCI, LCVA, US
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Consumer Resolution Specialist (Call Center)

Consumer Resolution Specialist (Call Center)

Glasser and GlasserNorfolk, VA 23510
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The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt. Knowledge of debt collection laws to include the FDCPA.Wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Center-Based BCaBA

Center-Based BCaBA

Proud MomentsNorfolk, VA, US
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Board Certified Assistant Behavior Analyst (Bcaba).The Board Certified Assistant Behavior Analyst (BCaBA) is expected to use their extensive clinical knowledge and experience to improve clients' so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesChesapeake, Virginia
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Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Sales Representative

Call Center Sales Representative

VirtualVocationsPortsmouth, Virginia, United States
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A company is looking for a Call Center Representative.Key Responsibilities Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces Book qualified appointmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Remote Call Center Representative

Remote Call Center Representative

Jerry.aiNorfolk, VA, US
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Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance asset...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Service Center Technician

Service Center Technician

XylemNorfolk, VA, US
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Senior Service Center Technician.Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.As a leading...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Distribution Center Manager

Distribution Center Manager

Architectural Surfaces GroupChesapeake, VA, US
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Job Description

Job Description

POSITION SUMMARY

Launching in 2025, the Norfolk Distribution Center (DC) will become a critical element of the ASG supply chain serving Core, Boutique, and Ceramic Matrix locations throughout the East Coast and Midwest. The DC will receive and distribute substantially all (85%+) of the imported, stocking inventory for each brand as well as other supporting materials, samples, and equipment that ASG will import from time to time.

The Distribution Center Manager (DCM) is responsible for all aspects of operations at the DC – including personnel, training, shipping, receiving, inventory control, and budget. The DCM must coordinate closely with Supply Chain, Logistics, and Branch Operations teams to maximize inventory efficiency, reduce stockouts, and ensure excellent service to internal ASG customers while tightly managing cost and compliance.

This is not an entry-level position. Candidates must have direct experience in the natural stone, quartz, or related building products industry. Alternatively, candidates must have exceptionally strong leadership and DC management experience in a high-volume, multi-branch environment.

ESSENTIAL FUNCTIONS :

Personnel & Training

  • Recruit, train, and supervise all warehouse and supporft staff
  • Schedule personnel efficiently to meet operational and safety goals
  • Conduct regular operations and safety meetings
  • Approve timecards and manage overtime expenses for hourly employees
  • Ensure all staff are properly certified for forklift and crane use
  • Coach and develop team members for advancement and retention
  • Ensure internal customer service standards are met or exceeded

Safety & Compliance

  • Ensure company safety program and OSHA compliance
  • Oversee overhead crane inspections and maintenance
  • Ensure FMCSA, DOT, and other regulatory compliance for fleet operations
  • Maintain the Company Gold Safety Standard each month
  • Inventory Management

  • Oversee container receiving, unloading, and quality inspection
  • Ensure slabs are numbered, labeled, and stored properly
  • Supervise accurate bookmatching and labeling of stone / porcelain samples
  • Ensure timely and accurate updates in Stone Profits and related systems
  • Perform regular inventory audits and cycle counts
  • Maintain high-quality photographic records of all incoming slab and tile lots
  • Ensure proper documentation of all material claims and damage.
  • Logistics & Transfers

  • Coordinate all outbound transfers to branches
  • Maintain primary and alternate 3rd party contacts for all transfer routes, taking care to minimize freight transfer cost
  • Ensure accurate and timely transfer order processing and completion
  • Work with Supply Chain to minimize branch-level stockouts
  • Facility & Equipment

  • Oversee facility maintenance and equipment inspections (forklifts, clamps, rigging, A-frames, etc.)
  • Ensure RingCentral phone and camera systems are functioning and maintained
  • Lead construction projects or showroom upgrades as needed
  • Other Duties

  • Liaison with other company DCs and Branch Managers
  • Support strategic initiatives as directed by the Director of Branch Operations or RVP
  • Other duties as assigned
  • Key Success Factors (KPIs)

  • On-time and damage-free delivery rates =95%
  • Inventory accuracy =99.5% (based on audits and cycle counts)
  • Transfer order fulfillment rate =99%
  • Controllable Demerge and Per Diem Charges
  • Zero reportable safety incidents
  • Meet monthly Gold Safety Standard
  • Employee retention targets achieved
  • Qualifications

    Required Skills & Experience

  • 5+ years managing a distribution center or equivalent high-volume operations
  • 2+ years in a leadership role managing 10+ employees
  • Strong experience with DOT, OSHA, FMCSA compliance
  • Proficient with MS Office Suite (Excel, Word); experience with Stone Profits or similar ERP
  • Strong interpersonal, communication, and leadership skills
  • Preferred Qualifications

  • Experience in the natural stone, quartz, or building products industry
  • Knowledge of specialized material handling (overhead cranes, clamps, etc.)
  • Forklift and OSHA certifications
  • Work Environment / Physical Demands

  • Must be able to lift 25+ lbs.
  • Regular exposure to indoor and outdoor warehouse conditions (heat, cold, dust, noise)
  • Ability to oversee slab handling using cranes, forklifts, and A-frames
  • DISCLAIMER

    The company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The company reserves the right to change this job description and assign tasks for the employee to perform as the company may deem appropriate.